Why do people want to use location-based application for emergency situations? The extension of UTAUT perspectives

Nur Fitriah Ayuning Budi, Hafizh Rafizal Adnan, Feri Firmansyah, Achmad Nizar Hidayanto, Sherah Kurnia, Betty Purwandari

Research output: Contribution to journalArticlepeer-review

Abstract

This study aims to determine the factors that influence user intention to use location-based emergency applications. The Unified Theory of Acceptance and Use of Technology (UTAUT) is used as a fundamental theory by adding other relevant variables: trust, privacy concern, and fear of crime. Data were collected through questionnaires distributed to the users of the X-Igent Panic Button application. A total of 348 data were collected online using random sampling and processed using structural equation modeling. This study concludes that this application adoption's determinant factors are performance expectancy, trust, social influence, fear of crime, and collection as privacy concerns. These factors become significant predictors of behavioral intention by explaining about 60.5% of the total variation. The study also concludes that trust in services or service providers has the most significant positive impact on the behavioral intention to use location-based mobile applications in emergencies.

Original languageEnglish
Article number101480
JournalTechnology in Society
Volume65
DOIs
Publication statusPublished - May 2021

Keywords

  • Fear of crime
  • Location-based emergency application
  • Privacy concern
  • UTAUT

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