Why do people want to use location-based application for emergency situations? The extension of UTAUT perspectives

This study aims to determine the factors that influence user intention to use location-based emergency applications. The Unified Theory of Acceptance and Use of Technology (UTAUT) is used as a fundamental theory by adding other relevant variables: trust, privacy concern, and fear of crime. Data were collected through questionnaires distributed to the users of the X-Igent Panic Button application. A total of 348 data were collected online using random sampling and processed using structural equation modeling. This study concludes that this application adoption's determinant factors are performance expectancy, trust, social influence, fear of crime, and collection as privacy concerns. These factors become significant predictors of behavioral intention by explaining about 60.5% of the total variation. The study also concludes that trust in services or service providers has the most significant positive impact on the behavioral intention to use location-based mobile applications in emergencies.