What Makes People Use Digital Library? A Study of Jakarta Users

Public service has undergone digital transformation. The government of Special Region of Jakarta has provided iJakarta digital library as a way to develop the government’s Jakarta Smart City plan. By developing a conceptual model associated with people’s intention to use the digital library application, this research uses Technology Acceptance model (TAm) as its theoretical framework. The objectives of this research are (1) to provide explanation of the influence of perceived ease of use and perceived usefulness on intention to use, and (2) to describe the factors which influence the relations of the four concepts, namely computer experience, domain knowledge, accessibility, and relevance. data was gathered in a survey on 130 users of iJakarta using simple random sample. Using path analysis method, the outcome of the research strongly supports the theory of TAM in understanding people’s intention to use iJakarta application. This study finds that the factor that influences users’ intention to use the most is perceived usefulness, despite the significant influence of perceived ease of use. Perceived usefulness is affected by accessibility, relevance, and perceived ease of use with relevance variable having the most influence. At the same time, the significant factors affecting perceived ease of use are domain knowledge and accessibility with domain knowledge variable having the most influence.