TY - GEN
T1 - What do affect customers to use mobile payment continually? a systematic literature review
AU - Putri, Mutia Fadhila
AU - Purwandari, Betty
AU - Hidayanto, Achmad Nizar
N1 - Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2020/11/3
Y1 - 2020/11/3
N2 - The intention to use mobile payment (M-Payment) has been growing, in line with digital economy growth. This phenomenon contributes to the emergence of M-Payment research lately. Several theories can be applied to those researches. In general, the research tends to adopt any particular theory to explore the factors that affect the use of M-Payment. A comprehensive and succinct review is needed to continually help scholars and practitioners understand what affects customers' use of M-Payment, the marketing strategy applied in the M - Payment business, and the theories implemented in current M-Payment research. This study aims to categorize the findings and assess M-Payment research's state of the art to facilitate future research. Data retrieved from IEEE, ACM, Science Direct, Scopus, EBSCOhost, and SpringerLink databases were published between 2017 and 2020. The data is analyzed by following the Kitchenham systematic literature review approach. As a result, this study establishes a table of theoretical used in M-Payment research, the marketing strategy applied in the M - Payment business, and factors affecting M-Payment's use classified into three main groups: technological factors, behavioral factors, and personal factors.
AB - The intention to use mobile payment (M-Payment) has been growing, in line with digital economy growth. This phenomenon contributes to the emergence of M-Payment research lately. Several theories can be applied to those researches. In general, the research tends to adopt any particular theory to explore the factors that affect the use of M-Payment. A comprehensive and succinct review is needed to continually help scholars and practitioners understand what affects customers' use of M-Payment, the marketing strategy applied in the M - Payment business, and the theories implemented in current M-Payment research. This study aims to categorize the findings and assess M-Payment research's state of the art to facilitate future research. Data retrieved from IEEE, ACM, Science Direct, Scopus, EBSCOhost, and SpringerLink databases were published between 2017 and 2020. The data is analyzed by following the Kitchenham systematic literature review approach. As a result, this study establishes a table of theoretical used in M-Payment research, the marketing strategy applied in the M - Payment business, and factors affecting M-Payment's use classified into three main groups: technological factors, behavioral factors, and personal factors.
KW - Customer Relationship Management
KW - Intention to use
KW - Mobile Payment
UR - http://www.scopus.com/inward/record.url?scp=85099274231&partnerID=8YFLogxK
U2 - 10.1109/ICIC50835.2020.9288590
DO - 10.1109/ICIC50835.2020.9288590
M3 - Conference contribution
AN - SCOPUS:85099274231
T3 - 2020 5th International Conference on Informatics and Computing, ICIC 2020
BT - 2020 5th International Conference on Informatics and Computing, ICIC 2020
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 5th International Conference on Informatics and Computing, ICIC 2020
Y2 - 3 November 2020 through 4 November 2020
ER -