Web-based knowledge management system design by applying the becerra-fernandez knowledge management process approach: Case study at pt yafii solusi internasional

PT Yafii Solusi Internasional is an information technology company that focuses on developing computer systems in private and government companies. Staff do more work outside the office so there is very little time for staffs to meet face to face. As a result, miss configuration occurs often during the configuration and maintenance installation stages. The objective of this study is to build a knowledge management system to store and utilize employee knowledge. Therefore, it makes it easier for them to find solutions to problems that have been experienced by one employee and the others. The researcher collected the data through direct interview and literature study. Knowledge management conversion was carried out through the Becerra- Fernandez knowledge management process approach. Meanwhile, the system development method was performed through prototyping and is modeled using system analysis through the Unified Modeling Language (UML). System testing was carried out using Blackbox testing and user acceptance testing was carried out using the User Acceptance Test method with the Technology Acceptance Model. The results of this study found that a web-based knowledge management system was built through SharePoint, Git, Exchange Server. The features of the KMS include: managing personal documents, managing document repositories, collaborating on documents, conducting discussions, writing personal knowledge, writing wikis, looking for content knowledge, managing email, and managing source code.