Voice Disorder and the Association Factors on Call Center and Back Office Workers in X Company, Jakarta

Donna Andresya, Zarni Amri, Syahrial M. Hutahuruk

Research output: Contribution to journalArticlepeer-review

Abstract

Call center workers talk and use the telephone vigorously on their work. This activity can cause voice disorder or disfonia. The aim of study is to find out the proportion of voice disorder on call center and back office and association factors which can cause voice disorder. This study is a comparative cross sectional design with relaitive risk analysis. Data collected were sociodemographic characteristics, ability of respondent, body mass index, job; humidity, temperature, and environment noise, and the association of risk factors with voice disorder. From 82 respondents (call center and back office), it was found that the proportion of voice disorder are 78% on call center and 51% on back office. Call center suffered from voice disorder 3.39 times bigger than back office (p 0.01 OR 3.39, CI 1.18 – 9.95), there isnot association between risk factors with voice disorder.Keywords: voice disorder, call center, acoustic parameter
Original languageEnglish
JournalJournal of the Indonesian Medical Association
Publication statusPublished - 2009

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