Users' long-term satisfaction with post-disaster permanent housing programs: a conceptual model

An objective evaluation of users’ long-term satisfaction and expectation with the permanent housing provided is important for judging the successes or failures of housing reconstruction programs. Such evaluation studies would also have implications on the development of the respective guidelines and policies for local authorities, humanitarian and other agencies. Based on a review of literature, this paper presents a conceptual model on users’ long-term satisfaction in the context of post-disaster permanent housing reconstruction programs. It provides a general view of the relationships that relate the users’ personal characteristics and participation in the reconstruction project delivery processes to their long-term residential satisfaction.