User interface redesign of dental clinic ERP system using design thinking: A case study

Amalia Suzianti, Galang Arrafah

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

At the moment, healthcare services, such as dental clinics, have the same opportunities as other industries of utilizing ERP systems to escalate their activities. Unfortunately, ERP systems still have to go through problems associated with clinical personnel, who interact with the system using its UI, before it can be fully utilized. To solve this problem, a user interface redesign was needed so that ERP could fully satisfy the needs of clinical personnel. Therefore, design thinking was chosen and used as the design approach with its user-oriented nature that has been proven with various forms of successful interventions within healthcare services. The prototype of the redesigned user interface was made to visually deliver most of the previously unmet needs from personnel. Furthermore, by incorporating UT and PSSUQ survey as measurement instruments into the design thinking, researchers were able to justify the prototype for its improvement in usability after scoring lower time on tasks while preventing some errors, also for increased satisfaction perceived by users compared to the current UI.

Original languageEnglish
Title of host publication2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019
PublisherAssociation for Computing Machinery
Pages193-197
Number of pages5
ISBN (Electronic)9781450376532
DOIs
Publication statusPublished - 27 Sep 2019
Event5th International Conference on Industrial and Business Engineering, ICIBE 2019 - Hong Kong, Hong Kong
Duration: 27 Sep 201929 Sep 2019

Publication series

NameACM International Conference Proceeding Series

Conference

Conference5th International Conference on Industrial and Business Engineering, ICIBE 2019
CountryHong Kong
CityHong Kong
Period27/09/1929/09/19

Keywords

  • Customer Journey Map
  • Design Thinking
  • Empathy Map
  • Enterprise Resource Planning
  • Persona
  • Storyboarding
  • Usability Testing, PSSUQ
  • User Interface

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  • Cite this

    Suzianti, A., & Arrafah, G. (2019). User interface redesign of dental clinic ERP system using design thinking: A case study. In 2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019 (pp. 193-197). (ACM International Conference Proceeding Series). Association for Computing Machinery. https://doi.org/10.1145/3364335.3364369