TY - GEN
T1 - User interface redesign of dental clinic ERP system using design thinking
T2 - 5th International Conference on Industrial and Business Engineering, ICIBE 2019
AU - Suzianti, Amalia
AU - Arrafah, Galang
N1 - Publisher Copyright:
© 2019 Association for Computing Machinery.
PY - 2019/9/27
Y1 - 2019/9/27
N2 - At the moment, healthcare services, such as dental clinics, have the same opportunities as other industries of utilizing ERP systems to escalate their activities. Unfortunately, ERP systems still have to go through problems associated with clinical personnel, who interact with the system using its UI, before it can be fully utilized. To solve this problem, a user interface redesign was needed so that ERP could fully satisfy the needs of clinical personnel. Therefore, design thinking was chosen and used as the design approach with its user-oriented nature that has been proven with various forms of successful interventions within healthcare services. The prototype of the redesigned user interface was made to visually deliver most of the previously unmet needs from personnel. Furthermore, by incorporating UT and PSSUQ survey as measurement instruments into the design thinking, researchers were able to justify the prototype for its improvement in usability after scoring lower time on tasks while preventing some errors, also for increased satisfaction perceived by users compared to the current UI.
AB - At the moment, healthcare services, such as dental clinics, have the same opportunities as other industries of utilizing ERP systems to escalate their activities. Unfortunately, ERP systems still have to go through problems associated with clinical personnel, who interact with the system using its UI, before it can be fully utilized. To solve this problem, a user interface redesign was needed so that ERP could fully satisfy the needs of clinical personnel. Therefore, design thinking was chosen and used as the design approach with its user-oriented nature that has been proven with various forms of successful interventions within healthcare services. The prototype of the redesigned user interface was made to visually deliver most of the previously unmet needs from personnel. Furthermore, by incorporating UT and PSSUQ survey as measurement instruments into the design thinking, researchers were able to justify the prototype for its improvement in usability after scoring lower time on tasks while preventing some errors, also for increased satisfaction perceived by users compared to the current UI.
KW - Customer Journey Map
KW - Design Thinking
KW - Empathy Map
KW - Enterprise Resource Planning
KW - Persona
KW - Storyboarding
KW - Usability Testing, PSSUQ
KW - User Interface
UR - http://www.scopus.com/inward/record.url?scp=85076729259&partnerID=8YFLogxK
U2 - 10.1145/3364335.3364369
DO - 10.1145/3364335.3364369
M3 - Conference contribution
AN - SCOPUS:85076729259
T3 - ACM International Conference Proceeding Series
SP - 193
EP - 197
BT - 2019 the 5th International Conference on Industrial and Business Engineering, ICIBE 2019
PB - Association for Computing Machinery
Y2 - 27 September 2019 through 29 September 2019
ER -