User Interface of Zakat Information System Redesign using Design Thinking Approach. Case Study: KNEKS

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The realization of the amount of zakat recorded in Indonesia is still very small compared to its potential. This happens because the existing information system has not facilitated and optimized the process of recording zakat in Indonesia by the Badan Amil Zakat Nasional (BAZNAS), Lembaga Amil Zakat (LAZ), and Unit Pengumpul Zakat (UPZ). This research focuses on designing the appearance and features of Sistem Informasi BAZNAS (SiMBA) which is currently the focus of the Komite Nasional Ekonomi dan Keuangan Syariah (KNEKS) in advancing zakat management in Indonesia. The Design Thinking approach is chosen because it is an approach that provides solutions to existing problems and is highly oriented towards user needs (Schallmo, 2018). By using the Empathy Map and Customer Journey Map visualization methods, the Usability Testing scenario test method, and the survey method of the Post-Study System Usability Questionnaire (PSSUQ) in the Design Thinking stage, researcher can provide the most suitable recommendation for the User Interface of the information system to meet the users' needs.

Original languageEnglish
Title of host publicationICIBE 2020 - 2020 6th International Conference on Industrial and Business Engineering
PublisherAssociation for Computing Machinery
Pages37-44
Number of pages8
ISBN (Electronic)9781450387880
DOIs
Publication statusPublished - 27 Sep 2020
Event6th International Conference on Industrial and Business Engineering, ICIBE 2020 - Macau, China
Duration: 27 Sep 202029 Sep 2020

Publication series

NameACM International Conference Proceeding Series

Conference

Conference6th International Conference on Industrial and Business Engineering, ICIBE 2020
CountryChina
CityMacau
Period27/09/2029/09/20

Keywords

  • Customer Journey Map
  • Design thinking
  • Empathy Map
  • Persona
  • PSSUQ
  • Storyboarding
  • Usability Testing
  • User Interface

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