@inproceedings{61efba5b657a456187f2ca4e8a212414,
title = "User experience evaluation on the usage of commuter line train ticket vending machine",
abstract = "To deal with the increase of mass transportation needs problem, PT. Kereta Commuter Jabodetabek (KCJ) implements Commuter Vending Machine (C-VIM) as the solution. However, this implementation is causing problems and long queues when the user is not accustomed to using the machine. The objective of this research is to evaluate user experience after using the commuter vending machine, to analyze the existing user experience problem, and to achieve a better user experience design. User experience is measured using both quantitative and qualitative measurements. The quantitative measurement comprises user performance metrics, such as task success, time on task, error, efficiency, and learnability. The qualitative measurement includes system usability scale questionnaire (SUS), questionnaire for user interface satisfaction (QUIS), and retrospective think aloud (RTA). This study shows that C-VIM has a bad performance and user experience. Interface redesign using activity relationship chart (ARC) was proposed and resulted in a better performance and user experience.",
keywords = "ARC, QUIS, RTA, SUS, cognitive ergonomics, commuter line train, performance metrics, user experience, vending machine",
author = "Faishal Muhammad and Nadia Faradilla and Erlinda Muslim and Adimia, {Desica Nur}",
note = "Publisher Copyright: {\textcopyright} 2017 IEEE.; 6th International Conference on Industrial Technology and Management, ICITM 2017 ; Conference date: 07-03-2017 Through 10-03-2017",
year = "2017",
month = may,
day = "2",
doi = "10.1109/ICITM.2017.7917915",
language = "English",
series = "2017 6th International Conference on Industrial Technology and Management, ICITM 2017",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
pages = "164--170",
booktitle = "2017 6th International Conference on Industrial Technology and Management, ICITM 2017",
address = "United States",
}