TY - JOUR
T1 - User Compliance With the Health Emergency and Disaster Management System
T2 - Systematic Literature Review
AU - Fitriani, Widia Resti
AU - Sutanto, Juliana
AU - Handayani, Putu Wuri
AU - Hidayanto, Achmad Nizar
N1 - Publisher Copyright:
©Widia Resti Fitriani, Juliana Sutanto, Putu Wuri Handayani, Achmad Nizar Hidayanto. Originally published in the Journal of Medical Internet Research (https://www.jmir.org), 05.05.2023.
PY - 2023/5/5
Y1 - 2023/5/5
N2 - BACKGROUND: Health-related hazards have a detrimental impact on society. The health emergency and disaster management system (Health EDMS), such as a contact-tracing application, is used to respond to and cope with health-related hazards. User compliance with Health EDMS warnings is key to its success. However, it was reported that user compliance with such a system remains low. OBJECTIVE: Through a systematic literature review, this study aims to identify the theories and corresponding factors that explain user compliance with the warning message provided by Health EDMS. METHODS: The systematic literature review was conducted using Preferred Reporting Items for Systematic reviews and Meta-Analyses 2020 guidelines. The search was performed using the online databases Scopus, ScienceDirect, ProQuest, IEEE, and PubMed, for English journal papers published between January 2000 and February 2022. RESULTS: A total of 14 papers were selected for the review based on our inclusion and exclusion criteria. Previous research adopted 6 theories when examining user compliance, and central to the research was Health EDMS. To better understand Health EDMS, based on the literature reviewed, we mapped the activities and features of Health EDMS with the key stakeholders involved. We identified features that require involvement from individual users, which are surveillance and monitoring features and medical care and logistic assistance features. We then proposed a framework showing the individual, technological, and social influencing factors of the use of these features, which in turn affects compliance with the warning message from Health EDMS. CONCLUSIONS: Research on the Health EDMS topic increased rapidly in 2021 due to the COVID-19 pandemic. An in-depth understanding of Health EDMS and user compliance before designing the system is essential for governments and developers to increase the effectiveness of Health EDMS. Through a systematic literature review, this study proposed a research framework and identified research gaps for future research on this topic.
AB - BACKGROUND: Health-related hazards have a detrimental impact on society. The health emergency and disaster management system (Health EDMS), such as a contact-tracing application, is used to respond to and cope with health-related hazards. User compliance with Health EDMS warnings is key to its success. However, it was reported that user compliance with such a system remains low. OBJECTIVE: Through a systematic literature review, this study aims to identify the theories and corresponding factors that explain user compliance with the warning message provided by Health EDMS. METHODS: The systematic literature review was conducted using Preferred Reporting Items for Systematic reviews and Meta-Analyses 2020 guidelines. The search was performed using the online databases Scopus, ScienceDirect, ProQuest, IEEE, and PubMed, for English journal papers published between January 2000 and February 2022. RESULTS: A total of 14 papers were selected for the review based on our inclusion and exclusion criteria. Previous research adopted 6 theories when examining user compliance, and central to the research was Health EDMS. To better understand Health EDMS, based on the literature reviewed, we mapped the activities and features of Health EDMS with the key stakeholders involved. We identified features that require involvement from individual users, which are surveillance and monitoring features and medical care and logistic assistance features. We then proposed a framework showing the individual, technological, and social influencing factors of the use of these features, which in turn affects compliance with the warning message from Health EDMS. CONCLUSIONS: Research on the Health EDMS topic increased rapidly in 2021 due to the COVID-19 pandemic. An in-depth understanding of Health EDMS and user compliance before designing the system is essential for governments and developers to increase the effectiveness of Health EDMS. Through a systematic literature review, this study proposed a research framework and identified research gaps for future research on this topic.
KW - contact-tracing application
KW - health emergency and disaster management system
KW - influential factors
KW - systematic literature review
KW - theoretical lens
KW - user compliance
UR - http://www.scopus.com/inward/record.url?scp=85159549442&partnerID=8YFLogxK
U2 - 10.2196/41168
DO - 10.2196/41168
M3 - Review article
C2 - 37145840
AN - SCOPUS:85159549442
SN - 1439-4456
VL - 25
SP - e41168
JO - Journal of Medical Internet Research
JF - Journal of Medical Internet Research
M1 - e41168
ER -