TY - GEN
T1 - User-Centered Design in Emerging Citizens Initiatives
T2 - 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
AU - Sari, Annisa Monicha
AU - Sensuse, Dana Indra
AU - Syahrizal, Andy
AU - Hidayanto, Achmad Nizar
AU - Dzulfikar, Muhammad Fadhil
N1 - Publisher Copyright:
© 2018 IEEE.
PY - 2018/7/2
Y1 - 2018/7/2
N2 - E-petition, as a part of e-government application, has the potential to support citizens in voicing their aspiration to the government. E-petition has become an important part in e-participation implementation. It is widely used as an e-democracy tool. To be effective, e-petition should involve citizen participation. However, the absence of citizen initiatives has become an issue in developing e-petition. Besides, the current studies focus only on the developed country, where e-government has well-established. The case study of user-centered e-government in developing country is still under research. Therefore, this study aims to propose e-petition prototype by using User-Centered design (UCD) methodology in Indonesia. This paper has completed the users' in-depth interview and observation to analyze their needs and problems. As a result, this study has identified four main features that can emerge user to participate in e-petition, including a statistical diagram, push notification to the government, petition support organization and blog posting.
AB - E-petition, as a part of e-government application, has the potential to support citizens in voicing their aspiration to the government. E-petition has become an important part in e-participation implementation. It is widely used as an e-democracy tool. To be effective, e-petition should involve citizen participation. However, the absence of citizen initiatives has become an issue in developing e-petition. Besides, the current studies focus only on the developed country, where e-government has well-established. The case study of user-centered e-government in developing country is still under research. Therefore, this study aims to propose e-petition prototype by using User-Centered design (UCD) methodology in Indonesia. This paper has completed the users' in-depth interview and observation to analyze their needs and problems. As a result, this study has identified four main features that can emerge user to participate in e-petition, including a statistical diagram, push notification to the government, petition support organization and blog posting.
KW - E-government
KW - E-participation
KW - E-petition
KW - Prototype
KW - UCD
KW - User-centered design
UR - http://www.scopus.com/inward/record.url?scp=85062881347&partnerID=8YFLogxK
U2 - 10.1109/IC3e.2018.8632644
DO - 10.1109/IC3e.2018.8632644
M3 - Conference contribution
AN - SCOPUS:85062881347
T3 - 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
SP - 145
EP - 150
BT - 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 21 November 2018 through 22 November 2018
ER -