User-Centered Design in Emerging Citizens Initiatives: A Study of E-Petition in Indonesia

Annisa Monicha Sari, Dana Indra Sensuse, Andy Syahrizal, Achmad Nizar Hidayanto, Muhammad Fadhil Dzulfikar

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

E-petition, as a part of e-government application, has the potential to support citizens in voicing their aspiration to the government. E-petition has become an important part in e-participation implementation. It is widely used as an e-democracy tool. To be effective, e-petition should involve citizen participation. However, the absence of citizen initiatives has become an issue in developing e-petition. Besides, the current studies focus only on the developed country, where e-government has well-established. The case study of user-centered e-government in developing country is still under research. Therefore, this study aims to propose e-petition prototype by using User-Centered design (UCD) methodology in Indonesia. This paper has completed the users' in-depth interview and observation to analyze their needs and problems. As a result, this study has identified four main features that can emerge user to participate in e-petition, including a statistical diagram, push notification to the government, petition support organization and blog posting.

Original languageEnglish
Title of host publication2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages145-150
Number of pages6
ISBN (Electronic)9781538672631
DOIs
Publication statusPublished - 31 Jan 2019
Event2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018 - Langkawi, Malaysia
Duration: 21 Nov 201822 Nov 2018

Publication series

Name2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018

Conference

Conference2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
CountryMalaysia
CityLangkawi
Period21/11/1822/11/18

Keywords

  • E-government
  • E-participation
  • E-petition
  • Prototype
  • UCD
  • User-centered design

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