User acceptance factors of hospital information systems and related technologies: Systematic review

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This study reviews the literature on the most important acceptance factors associated with Hospital Information Systems (HIS) and related technologies based on user groups’ perspectives (medical staff, hospital management, administrative personnel, patient, medical student, and IT staff), which can assist researchers and hospital management to develop suitable acceptance models to improve the quality of HIS. We conducted searches in online databases with large repositories of academic studies, written in English and fully accessible by the authors. The articles being reviewed are related to health information technology (HIT), clinical information systems (CIS), HIS, electronic medical records (EMR), telemedicine or telehealth, picture archiving and communication systems (PACS), radio frequency identification (RFID), and computerized physician order entry (CPOE), where the use of most of those applications and technologies is highly integrated. A predefined string was used to extract 1,005 articles, and the results were reviewed and checked. The results of this study found 15 user acceptance factors related to HIS and related technologies that were frequently identified by a minimum of five previous studies. These factors were related to individual, technological, and organizational factors. In addition, HIS and related technologies’ user acceptance factors in each user group describe different results.

Original languageEnglish
Pages (from-to)401-426
Number of pages26
JournalInformatics for Health and Social Care
Issue number4
Publication statusPublished - 2 Oct 2018


  • Acceptance factor
  • clinical information system
  • electronic medical record
  • health information technology
  • hospital
  • hospital information system
  • systematic review


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