Usability testing on touchscreen based electronic kiosk machine in convenience store

Rani Edina Kusumawati, Erlinda Muslim, Danar Nugroho

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Innovative information technologies have been commonly used in retail business. One of them is electronic kiosk that operated in various convenience store in Indonesia. However, this is a newly established kind of retail service and many users found the user interface too confusing, thus making this machine difficult to operate. This research is aiming to measure the usability of electronic kiosk so the user can use it easily. To measure the usability, usability testing methods such as performance measurement, Retrospective Think Aloud, System Usability Scale (SUS), and Questionnaire for User Interaction Satisfaction (QUIS) were used. The result of this research was a recommended user interaction design for electronic kiosk that will allow the user to use electronic kiosk machine easily.

Original languageEnglish
Title of host publicationRecent Progress on
Subtitle of host publicationMechanical, Infrastructure and Industrial Engineering - Proceedings of the International Symposium on Advances in Mechanical Engineering, ISAME 2019: Quality in Research 2019
Editors Nahry, Dwinanti Rika Marthanty
PublisherAmerican Institute of Physics Inc.
ISBN (Electronic)9780735419865
DOIs
Publication statusPublished - 6 May 2020
Event16th International Conference on Quality in Research, QiR 2019 - 2019 International Symposium on Advances in Mechanical Engineering, ISAME 2019 - Padang, Indonesia
Duration: 22 Jul 201924 Jul 2019

Publication series

NameAIP Conference Proceedings
Volume2227
ISSN (Print)0094-243X
ISSN (Electronic)1551-7616

Conference

Conference16th International Conference on Quality in Research, QiR 2019 - 2019 International Symposium on Advances in Mechanical Engineering, ISAME 2019
CountryIndonesia
CityPadang
Period22/07/1924/07/19

Keywords

  • Electronic kiosk
  • Kiosk
  • Retrospective think aloud
  • System Usability Scale (SUS)
  • Usability testing

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