TY - GEN
T1 - Upsurging of Quality
T2 - 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
AU - Sensuse, Dana Indra
AU - Syahrizal, Andy
N1 - Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/9/15
Y1 - 2020/9/15
N2 - Amidst the rapid development of information technology and communication, there is a demand for fast and reliable information that results in increasingly competitive competition. To the extent of carrying out and fulfillment of public policy and governmental output, public e-services are essential. In return, public e-service becomes a matter of obtaining access, not only to the IT artifact or the service process but also to governments and governmental output in general. The main goal of this study is intended to design an initial framework for measuring the quality of e-services services. The results of the research conducted produced an initial framework for measuring the service quality of e-services. The initial framework resulting from the stages of this study consists of five main aspects: Security and trust, quality of service, information quality, system quality, system support. Twenty-two factors are obtained from the results of a literature review. This study is a part of our research in designing the e-Service quality framework. Hopefully, this research can add knowledge within the field of measuring e-Services service quality and collude with other existing frameworks to enhance the quality of e-services evaluations.
AB - Amidst the rapid development of information technology and communication, there is a demand for fast and reliable information that results in increasingly competitive competition. To the extent of carrying out and fulfillment of public policy and governmental output, public e-services are essential. In return, public e-service becomes a matter of obtaining access, not only to the IT artifact or the service process but also to governments and governmental output in general. The main goal of this study is intended to design an initial framework for measuring the quality of e-services services. The results of the research conducted produced an initial framework for measuring the service quality of e-services. The initial framework resulting from the stages of this study consists of five main aspects: Security and trust, quality of service, information quality, system quality, system support. Twenty-two factors are obtained from the results of a literature review. This study is a part of our research in designing the e-Service quality framework. Hopefully, this research can add knowledge within the field of measuring e-Services service quality and collude with other existing frameworks to enhance the quality of e-services evaluations.
KW - e-government
KW - e-services
KW - g2c
KW - service quality
KW - service quality measurement
UR - http://www.scopus.com/inward/record.url?scp=85098977564&partnerID=8YFLogxK
U2 - 10.1109/IC2IE50715.2020.9274680
DO - 10.1109/IC2IE50715.2020.9274680
M3 - Conference contribution
AN - SCOPUS:85098977564
T3 - 2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
SP - 311
EP - 316
BT - 2020 3rd International Conference on Computer and Informatics Engineering, IC2IE 2020
A2 - Hermawan, Indra
A2 - Rasyidin, Muhammad Yusuf Bagus
A2 - Huzaifa, Malisa
A2 - Ermis Ismail, Iklima
A2 - Muharram, Asep Taufik
A2 - Mardiyono, Anggi
A2 - Marcheeta, Noorlela
A2 - Kurniawati, Dewi
A2 - Yuly, Ade Rahma
A2 - Suhanda, Ariawan Andi
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 15 September 2020 through 16 September 2020
ER -