Understanding iPusnas User Experience Among Students, Workers, and Housewives

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review


iPusnas, a mobile library application owned by the National Library of Indonesia, allows users to borrow digital books accessible through mobile devices freely. However, the application has received unfavorable reviews on the digital marketplace. This research examines iPusnas’ user experience by assessing factors such as effectiveness, efficiency, satisfaction, and subjective user experience. The study targets end-users composed of students, workers, and housewives. A mixed-method strategy is used in this study, incorporating usability testing, the System Usability Scale (SUS), and the User Experience Questionnaire (UEQ) as data-gathering techniques. Findings suggest a minor yet significant variation in effectiveness. There are no considerable differences across groups regarding efficiency and satisfaction. However, students demonstrated low satisfaction levels, while workers and housewives rated their satisfaction as adequate. The UEQ data shows that the app scores below average in the Attractiveness and Efficiency categories, while its Perspicuity score is poor. The study concludes by discussing these findings’ implications, suggestions, and potential limitations.

Original languageEnglish
Title of host publicationLeveraging Generative Intelligence in Digital Libraries
Subtitle of host publicationTowards Human-Machine Collaboration - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023, Proceedings
EditorsDion H. Goh, Shu-Jiun Chen, Suppawong Tuarob
PublisherSpringer Science and Business Media Deutschland GmbH
Number of pages18
ISBN (Print)9789819980871
Publication statusPublished - 2023
Event25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023 - Taipei, Taiwan, Province of China
Duration: 4 Dec 20237 Dec 2023

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume14458 LNNS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023
Country/TerritoryTaiwan, Province of China


  • Digital Library
  • End-user Group
  • Mobile Library Application
  • System Usability Scale (SUS)
  • Usability Testing
  • User Experience
  • User Experience Questionnaire (UEQ)


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