TY - GEN
T1 - Understanding iPusnas User Experience Among Students, Workers, and Housewives
AU - Rahmi, null
AU - Susianto, Harry
AU - ., Aditia
N1 - Publisher Copyright:
© 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
PY - 2023
Y1 - 2023
N2 - iPusnas, a mobile library application owned by the National Library of Indonesia, allows users to borrow digital books accessible through mobile devices freely. However, the application has received unfavorable reviews on the digital marketplace. This research examines iPusnas’ user experience by assessing factors such as effectiveness, efficiency, satisfaction, and subjective user experience. The study targets end-users composed of students, workers, and housewives. A mixed-method strategy is used in this study, incorporating usability testing, the System Usability Scale (SUS), and the User Experience Questionnaire (UEQ) as data-gathering techniques. Findings suggest a minor yet significant variation in effectiveness. There are no considerable differences across groups regarding efficiency and satisfaction. However, students demonstrated low satisfaction levels, while workers and housewives rated their satisfaction as adequate. The UEQ data shows that the app scores below average in the Attractiveness and Efficiency categories, while its Perspicuity score is poor. The study concludes by discussing these findings’ implications, suggestions, and potential limitations.
AB - iPusnas, a mobile library application owned by the National Library of Indonesia, allows users to borrow digital books accessible through mobile devices freely. However, the application has received unfavorable reviews on the digital marketplace. This research examines iPusnas’ user experience by assessing factors such as effectiveness, efficiency, satisfaction, and subjective user experience. The study targets end-users composed of students, workers, and housewives. A mixed-method strategy is used in this study, incorporating usability testing, the System Usability Scale (SUS), and the User Experience Questionnaire (UEQ) as data-gathering techniques. Findings suggest a minor yet significant variation in effectiveness. There are no considerable differences across groups regarding efficiency and satisfaction. However, students demonstrated low satisfaction levels, while workers and housewives rated their satisfaction as adequate. The UEQ data shows that the app scores below average in the Attractiveness and Efficiency categories, while its Perspicuity score is poor. The study concludes by discussing these findings’ implications, suggestions, and potential limitations.
KW - Digital Library
KW - End-user Group
KW - Mobile Library Application
KW - System Usability Scale (SUS)
KW - Usability Testing
KW - User Experience
KW - User Experience Questionnaire (UEQ)
UR - http://www.scopus.com/inward/record.url?scp=85180152657&partnerID=8YFLogxK
U2 - 10.1007/978-981-99-8088-8_2
DO - 10.1007/978-981-99-8088-8_2
M3 - Conference contribution
AN - SCOPUS:85180152657
SN - 9789819980871
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 12
EP - 29
BT - Leveraging Generative Intelligence in Digital Libraries
A2 - Goh, Dion H.
A2 - Chen, Shu-Jiun
A2 - Tuarob, Suppawong
PB - Springer Science and Business Media Deutschland GmbH
T2 - 25th International Conference on Asia-Pacific Digital Libraries, ICADL 2023
Y2 - 4 December 2023 through 7 December 2023
ER -