TY - GEN
T1 - Understanding continuance intention to use mobile commerce
T2 - 2017 International Conference on ICT for Smart Society, ICISS 2017
AU - Sensuse, Dana Indra
AU - Handoyo, Ikut Tri
AU - Fitriani, Widia Resti
AU - Ramadhan, Arief
AU - Rahayu, Puji
N1 - Publisher Copyright:
© 2017 IEEE.
PY - 2017/7/2
Y1 - 2017/7/2
N2 - Go-jek, as one of urban transportation modes in Indonesia, provides a variety of transportation services to customers through mobile commerce app. Because of the increasing competition with similar business models, it is important to ensure consumers reuse and reorder the services. This study aims to identify factors that affecting the continuance intention towards a mobile purchase on transportation services provided by Go-jek. The model was examined using Partial-Least Square (PLS) on SmartPLS software. The results showed that system quality, information quality, service quality and privacy and security concerns affect continuance intention towards mobile purchase through trust, flow, and satisfaction. Flow has indirectly impact on continuance intention through satisfaction. In addition, trust affects flow, which in turn affects satisfaction. Implications and suggestions are proposed to mobile commerce research according to these findings.
AB - Go-jek, as one of urban transportation modes in Indonesia, provides a variety of transportation services to customers through mobile commerce app. Because of the increasing competition with similar business models, it is important to ensure consumers reuse and reorder the services. This study aims to identify factors that affecting the continuance intention towards a mobile purchase on transportation services provided by Go-jek. The model was examined using Partial-Least Square (PLS) on SmartPLS software. The results showed that system quality, information quality, service quality and privacy and security concerns affect continuance intention towards mobile purchase through trust, flow, and satisfaction. Flow has indirectly impact on continuance intention through satisfaction. In addition, trust affects flow, which in turn affects satisfaction. Implications and suggestions are proposed to mobile commerce research according to these findings.
KW - Go-jek
KW - Indonesia
KW - continuance intention
KW - mobile commerce
KW - mobile purchase
KW - transportation service
UR - http://www.scopus.com/inward/record.url?scp=85049306488&partnerID=8YFLogxK
U2 - 10.1109/ICTSS.2017.8288870
DO - 10.1109/ICTSS.2017.8288870
M3 - Conference contribution
AN - SCOPUS:85049306488
T3 - 2017 International Conference on ICT for Smart Society, ICISS 2017
SP - 1
EP - 6
BT - 2017 International Conference on ICT for Smart Society, ICISS 2017
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 18 September 2017 through 19 September 2017
ER -
