TY - GEN
T1 - Trust and distrust
T2 - 5th International Conference on Informatics and Computing, ICIC 2020
AU - Farsya Kirana, Adyanissa
AU - Azzahro, Fatimah
AU - Wuri Handayani, Putu
AU - Resti Fitriani, Widia
N1 - Funding Information:
ACKNOWLEDGEMENT We want to convey our gratitude to the Ministry of Research and Technology / National Agency for Research and Innovation for the financial support through Grant PUPT (grant No. NKB-2712/UN2.RST/HKP.05.00/2020).
Publisher Copyright:
© 2020 IEEE.
PY - 2020/11/3
Y1 - 2020/11/3
N2 - As the most generous country, Indonesia embedded altruism as their lifestyle. However, the donation that is often made conventionally now has been shifted to online donation. Online donation platform such as Kitabisa.com has significant users growths in recent years. Along with the increasing number of online donations, many fraud cases occurred which harm users' trust in online donation platforms. Thus, this study aims to examine the institutional mechanism and information systems success factors that influence trust and distrust in the online donation platform and how it influences attitude and online donation intention. We collected 865 data using an online survey and then analyzed it using Partial Least Square - Structural Equation Modeling (PLS-SEM). The result of this study indicates that quality aspects such as system quality, information quality, and institutional mechanism aspects such as perceived platform rules and perceived monitoring influence trust and distrust in online donation platforms. Additionally, trust and distrust in online donation platforms influence attitude towards donation and online donation intention significantly.
AB - As the most generous country, Indonesia embedded altruism as their lifestyle. However, the donation that is often made conventionally now has been shifted to online donation. Online donation platform such as Kitabisa.com has significant users growths in recent years. Along with the increasing number of online donations, many fraud cases occurred which harm users' trust in online donation platforms. Thus, this study aims to examine the institutional mechanism and information systems success factors that influence trust and distrust in the online donation platform and how it influences attitude and online donation intention. We collected 865 data using an online survey and then analyzed it using Partial Least Square - Structural Equation Modeling (PLS-SEM). The result of this study indicates that quality aspects such as system quality, information quality, and institutional mechanism aspects such as perceived platform rules and perceived monitoring influence trust and distrust in online donation platforms. Additionally, trust and distrust in online donation platforms influence attitude towards donation and online donation intention significantly.
KW - Distrust
KW - Indonesia
KW - Intention to Donate
KW - Online donation platform
KW - SmartPLS
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85099315931&partnerID=8YFLogxK
U2 - 10.1109/ICIC50835.2020.9288548
DO - 10.1109/ICIC50835.2020.9288548
M3 - Conference contribution
AN - SCOPUS:85099315931
T3 - 2020 5th International Conference on Informatics and Computing, ICIC 2020
BT - 2020 5th International Conference on Informatics and Computing, ICIC 2020
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 3 November 2020 through 4 November 2020
ER -