Trust and distrust: The antecedents of intention to donate in digital donation platform

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

As the most generous country, Indonesia embedded altruism as their lifestyle. However, the donation that is often made conventionally now has been shifted to online donation. Online donation platform such as Kitabisa.com has significant users growths in recent years. Along with the increasing number of online donations, many fraud cases occurred which harm users' trust in online donation platforms. Thus, this study aims to examine the institutional mechanism and information systems success factors that influence trust and distrust in the online donation platform and how it influences attitude and online donation intention. We collected 865 data using an online survey and then analyzed it using Partial Least Square - Structural Equation Modeling (PLS-SEM). The result of this study indicates that quality aspects such as system quality, information quality, and institutional mechanism aspects such as perceived platform rules and perceived monitoring influence trust and distrust in online donation platforms. Additionally, trust and distrust in online donation platforms influence attitude towards donation and online donation intention significantly.

Original languageEnglish
Title of host publication2020 5th International Conference on Informatics and Computing, ICIC 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728180472
DOIs
Publication statusPublished - 3 Nov 2020
Event5th International Conference on Informatics and Computing, ICIC 2020 - Virtual, Jakarta, Indonesia
Duration: 3 Nov 20204 Nov 2020

Publication series

Name2020 5th International Conference on Informatics and Computing, ICIC 2020

Conference

Conference5th International Conference on Informatics and Computing, ICIC 2020
Country/TerritoryIndonesia
CityVirtual, Jakarta
Period3/11/204/11/20

Keywords

  • Distrust
  • Indonesia
  • Intention to Donate
  • Online donation platform
  • SmartPLS
  • Trust

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