The use of twitter for government agencies in Indonesia

Nurhalimah Harahap, Indra Budi

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Nowadays, e-government implementation in Indonesia does not meet the objectives of presidential regulation on "E-government Policy". Based on the report of the United Nations in 2014, Indonesia obtained 0.4487 out of 1 for e-government and 0.2941 out of 1 for e-participation. Social media is a good way to increase e-government and e-participation because it is inexpensive, easy to implement and has been implemented by several nations that have high e-government and e-participation index. Therefore, this study aimed to analyse the phenomenon of social media used by government agencies in Indonesia, particularly messages posted in Twitter. The messages are analysed based on content, tone, source, source type, forms, and response. The result showed that Corruption Eradication Commission obtains the highest index of twitter use (9.031 out of 100) among other agencies. This number indicates that the use of Twitter by government agencies in Indonesia are not optimal.

Original languageEnglish
Title of host publicationProceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part of the Multi Conference on Computer Science and Information Systems 2016
EditorsLuis Rodrigues, Ajith P. Abraham, Jorg Roth, Piet Kommers
PublisherIADIS
Pages73-80
Number of pages8
ISBN (Electronic)9789898533548
Publication statusPublished - 1 Jan 2016
Event2017 International Conferences on Information and Communication Technology, Society, and Human Beings, ICT 2016, Web Based Communities and Social Media, WBC 2016, Big Data Analytics, Data Mining and Computational Intelligence, BIGDACI 2016 and Theory and Practice in Modern Computing, TPMC 2016 - Madeira, Portugal
Duration: 1 Jul 20164 Jul 2016

Publication series

NameProceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part of the Multi Conference on Computer Science and Information Systems 2016

Conference

Conference2017 International Conferences on Information and Communication Technology, Society, and Human Beings, ICT 2016, Web Based Communities and Social Media, WBC 2016, Big Data Analytics, Data Mining and Computational Intelligence, BIGDACI 2016 and Theory and Practice in Modern Computing, TPMC 2016
Country/TerritoryPortugal
CityMadeira
Period1/07/164/07/16

Keywords

  • Content analysis
  • E-government
  • Social media
  • Social media metrics
  • Society
  • Twitter

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