TY - GEN
T1 - The use of twitter for government agencies in Indonesia
AU - Harahap, Nurhalimah
AU - Budi, Indra
N1 - Publisher Copyright:
© 2016.
PY - 2016
Y1 - 2016
N2 - Nowadays, e-government implementation in Indonesia does not meet the objectives of presidential regulation on "E-government Policy". Based on the report of the United Nations in 2014, Indonesia obtained 0.4487 out of 1 for e-government and 0.2941 out of 1 for e-participation. Social media is a good way to increase e-government and e-participation because it is inexpensive, easy to implement and has been implemented by several nations that have high e-government and e-participation index. Therefore, this study aimed to analyse the phenomenon of social media used by government agencies in Indonesia, particularly messages posted in Twitter. The messages are analysed based on content, tone, source, source type, forms, and response. The result showed that Corruption Eradication Commission obtains the highest index of twitter use (9.031 out of 100) among other agencies. This number indicates that the use of Twitter by government agencies in Indonesia are not optimal.
AB - Nowadays, e-government implementation in Indonesia does not meet the objectives of presidential regulation on "E-government Policy". Based on the report of the United Nations in 2014, Indonesia obtained 0.4487 out of 1 for e-government and 0.2941 out of 1 for e-participation. Social media is a good way to increase e-government and e-participation because it is inexpensive, easy to implement and has been implemented by several nations that have high e-government and e-participation index. Therefore, this study aimed to analyse the phenomenon of social media used by government agencies in Indonesia, particularly messages posted in Twitter. The messages are analysed based on content, tone, source, source type, forms, and response. The result showed that Corruption Eradication Commission obtains the highest index of twitter use (9.031 out of 100) among other agencies. This number indicates that the use of Twitter by government agencies in Indonesia are not optimal.
KW - Content analysis
KW - E-government
KW - Social media
KW - Social media metrics
KW - Society
KW - Twitter
UR - http://www.scopus.com/inward/record.url?scp=85040254472&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85040254472
T3 - Proceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part of the Multi Conference on Computer Science and Information Systems 2016
SP - 73
EP - 80
BT - Proceedings of the International Conferences on ICT, Society, and Human Beings 2016, Web Based Communities and Social Media 2016, Big Data Analytics, Data Mining and Computational Intelligence 2016 and Theory and Practice in Modern Computing 2016 - Part of the Multi Conference on Computer Science and Information Systems 2016
A2 - Rodrigues, Luis
A2 - Abraham, Ajith P.
A2 - Roth, Jorg
A2 - Kommers, Piet
PB - IADIS
T2 - 2017 International Conferences on Information and Communication Technology, Society, and Human Beings, ICT 2016, Web Based Communities and Social Media, WBC 2016, Big Data Analytics, Data Mining and Computational Intelligence, BIGDACI 2016 and Theory and Practice in Modern Computing, TPMC 2016
Y2 - 1 July 2016 through 4 July 2016
ER -