TY - GEN
T1 - The use of analytic hierarchy process to rank factors of software failures
T2 - 4th International Conference on Information Technology Systems and Innovation, ICITSI 2017
AU - Riskiana, Rosa Reska
AU - Purwandari, Betty
AU - Satria, Riri
AU - Solichah, Iis
PY - 2018/1/23
Y1 - 2018/1/23
N2 - Information technology plays an important role in telecommunication industry. Their businesses rely on some key software, such as Customer Relationship Management (CRM), charging and payment gateways. However, telecommunication companies face challenges in maintaining quality of their software. Consequently, software failures happen and these organizations cannot meet their Service Level Agreements (SLAs). It gives bad impact on customers' satisfaction and companies' performance. Therefore, this study examines factors causing the software malfunctions. The Analytic Hierarchy Process (AHP) was employed to rank these factors. To contextualize the study, a telecommunication company in Indonesia was used as a case. It was found that (1) Computational/Logic Error, (2) Insider Threat, (3) Improper Testing of Change, (4) Configuration Error, (5) Network Hardware Failure (6) Password Disclosures, (7) Denial of Services Attacks were the top rank of software failure roots.
AB - Information technology plays an important role in telecommunication industry. Their businesses rely on some key software, such as Customer Relationship Management (CRM), charging and payment gateways. However, telecommunication companies face challenges in maintaining quality of their software. Consequently, software failures happen and these organizations cannot meet their Service Level Agreements (SLAs). It gives bad impact on customers' satisfaction and companies' performance. Therefore, this study examines factors causing the software malfunctions. The Analytic Hierarchy Process (AHP) was employed to rank these factors. To contextualize the study, a telecommunication company in Indonesia was used as a case. It was found that (1) Computational/Logic Error, (2) Insider Threat, (3) Improper Testing of Change, (4) Configuration Error, (5) Network Hardware Failure (6) Password Disclosures, (7) Denial of Services Attacks were the top rank of software failure roots.
KW - Analytic Hierarchy Process (AHP)
KW - Software failure
KW - telecommunication company
UR - http://www.scopus.com/inward/record.url?scp=85050548686&partnerID=8YFLogxK
U2 - 10.1109/ICITSI.2017.8267967
DO - 10.1109/ICITSI.2017.8267967
M3 - Conference contribution
T3 - 2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
SP - 336
EP - 341
BT - 2017 International Conference on Information Technology Systems and Innovation, ICITSI 2017 - Proceedings
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 23 October 2017 through 24 October 2017
ER -