The use of a mixed method approach to evaluate m-Government implementation

Handrie Noprisson, Nanang Husin, Marissa Utami, Puji Rahayu, Yudho Giri Sucahyo, Dana Indra Sensuse

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

5 Citations (Scopus)

Abstract

This research attempted to evaluate m-government implementation based on user perspective through qualitative as well as quantitative approach named mixed method approach. After conducting literature study, we defined System Usability Scale (SUS) as quantitative approach and dimension of D&M IS success model as basic for conducting qualitative approach. As case study, this paper presented the evaluation of m-Government named Qlue which is operated on mobile device to capture and response complaints from citizen in Jakarta. A total of respondent is 30 that is main user of application and worked as employee in government of Jakarta. The result of evaluation derived by analyzing feedback from questionnaire and interview to understand government employee opinion toward Qlue application implementation. Both of qualitative and quantitative results show that application had a low degree of satisfaction towards the usability and aspects to encourage user participation.

Original languageEnglish
Title of host publication2016 International Conference on Information Technology Systems and Innovation, ICITSI 2016 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781509024490
DOIs
Publication statusPublished - 16 Feb 2017
Event3rd International Conference on Information Technology Systems and Innovation, ICITSI 2016 - Bandung - Bali, Indonesia
Duration: 24 Oct 201627 Oct 2016

Publication series

Name2016 International Conference on Information Technology Systems and Innovation, ICITSI 2016 - Proceedings

Conference

Conference3rd International Conference on Information Technology Systems and Innovation, ICITSI 2016
CountryIndonesia
CityBandung - Bali
Period24/10/1627/10/16

Keywords

  • employee participation
  • evaluation
  • m-government
  • usability

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