@inproceedings{8838e67a11f24bf2a298d92da8e48315,
title = "The use of a mixed method approach to evaluate m-Government implementation",
abstract = "This research attempted to evaluate m-government implementation based on user perspective through qualitative as well as quantitative approach named mixed method approach. After conducting literature study, we defined System Usability Scale (SUS) as quantitative approach and dimension of D&M IS success model as basic for conducting qualitative approach. As case study, this paper presented the evaluation of m-Government named Qlue which is operated on mobile device to capture and response complaints from citizen in Jakarta. A total of respondent is 30 that is main user of application and worked as employee in government of Jakarta. The result of evaluation derived by analyzing feedback from questionnaire and interview to understand government employee opinion toward Qlue application implementation. Both of qualitative and quantitative results show that application had a low degree of satisfaction towards the usability and aspects to encourage user participation.",
keywords = "employee participation, evaluation, m-government, usability",
author = "Handrie Noprisson and Nanang Husin and Marissa Utami and Puji Rahayu and Sucahyo, {Yudho Giri} and Sensuse, {Dana Indra}",
note = "Publisher Copyright: {\textcopyright} 2016 IEEE.; 3rd International Conference on Information Technology Systems and Innovation, ICITSI 2016 ; Conference date: 24-10-2016 Through 27-10-2016",
year = "2017",
month = feb,
day = "16",
doi = "10.1109/ICITSI.2016.7858195",
language = "English",
series = "2016 International Conference on Information Technology Systems and Innovation, ICITSI 2016 - Proceedings",
publisher = "Institute of Electrical and Electronics Engineers Inc.",
booktitle = "2016 International Conference on Information Technology Systems and Innovation, ICITSI 2016 - Proceedings",
address = "United States",
}