The roster quality staffing problem - A methodology for improving the roster quality by modifying the personnel structure

Komarudin, Marie Anne Guerry, Tim De Feyter, Greet Vanden Berghe

Research output: Contribution to journalArticlepeer-review

15 Citations (Scopus)

Abstract

Quantitative decision support on personnel planning is often restricted to either rostering or staffing. There exist some approaches in which aspects at the staffing level and the rostering level are treated in a sequential way. Obviously, such practice risks producing suboptimal solutions at both decision levels. These arguments justify an integrated approach towards improving the overall quality of personnel planning. This contribution constitutes (1) the introduction of the roster quality staffing problem and (2) a three-step methodology that enables assessing the appropriateness of a personnel structure for achieving high quality rosters, while relying on an existing rostering algorithm. Based on the rostering assessment result, specific modifications to the personnel structure can be suggested at the staffing level. The approach is demonstrated by means of two different hospital cases, which have it that they are subject to complex rostering constraints. Experimental results show that the three-step methodology indeed points out alternative personnel structures that better comply with the rostering requirements. The roster analysis approach and the corresponding staffing recommendations integrate personnel planning needs at operational and tactical levels.

Original languageEnglish
Pages (from-to)551-562
Number of pages12
JournalEuropean Journal of Operational Research
Volume230
Issue number3
DOIs
Publication statusPublished - 1 Nov 2013

Keywords

  • OR in health services
  • OR in manpower planning
  • Personnel planning
  • Personnel rostering
  • Roster quality staffing problem
  • Staffing

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