The Role of Information Technology in Changing Business Models to Increase Competitive Advantage of Ultra Micro Financing Institutions: Case Study of Institution ABC

D. A. Himawan Kunto, Benny Ranti, Muhammad Rifki Shihab, Arief Taufik Budiman, Dwi Yanti Siregar, Melviana Anggraini, Rizki Romodhon

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Many organizations have been starting to modify their business models to more focus on digital technology in recent years because digital technology has become a key factor to running a business. This modification is by applying technology to every part of the business. There have been many studies on the role of IT (information technology) is changing business models. However, the research would focus on analyzing the role of IT and its influence on changes in the business model canvas to be the digital business model with the Morphology Ontology approach, especially in government microfinance institutions in Indonesia. ABC is one of the organizations that successfully applied technology to support its business strategy by modifying the business model. We use a qualitative method, we compare the business model in the study case with similar business models in other countries, and then we conducted some interviews to gather the data needed. We evaluate eight drivers in the Business Model Morphology Ontology Elements and described explicitly the alignment between the business model and IT adoption. Our results show digital transformation business model of ABC and the IT impact in ABC new business model, and ultimately have an impact on increasing competitive advantage in terms of client intimacy.

Original languageEnglish
Title of host publication2023 International Seminar on Application for Technology of Information and Communication
Subtitle of host publicationSmart Technology Based on Industry 4.0: A New Way of Recovery from Global Pandemic and Global Economic Crisis, iSemantic 2023
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages370-375
Number of pages6
ISBN (Electronic)9798350339215
DOIs
Publication statusPublished - 2023
Event2023 International Seminar on Application for Technology of Information and Communication, iSemantic 2023 - Semarang, Indonesia
Duration: 16 Sept 202317 Sept 2023

Publication series

Name2023 International Seminar on Application for Technology of Information and Communication: Smart Technology Based on Industry 4.0: A New Way of Recovery from Global Pandemic and Global Economic Crisis, iSemantic 2023

Conference

Conference2023 International Seminar on Application for Technology of Information and Communication, iSemantic 2023
Country/TerritoryIndonesia
CitySemarang
Period16/09/2317/09/23

Keywords

  • Business Model Morphology
  • Competitive Advantage
  • digital business model
  • Information System

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