Objective: The head nurse is the first line manager in a working unit who is responsible for preventing and solving conflicts. Unmanaged interdisciplinary conflicts can result in decline quality of the healthcare service. This study explores the head nurses’ experiences in preventing interdisciplinary conflicts. Method: This study was a qualitative study using descriptive-phenomenological approach. Data were collected through in-depth interviews with twelve head nurse of a central hospital in Jakarta, Indonesia. The data were then analyzed by employing Colaizzi's method. Result: The results of this research revealed four themes: (1) integrated-effective communication is a form of interdisciplinary conflict prevention; (2) a head nurse need to have wide insights and supple character to prevent conflicts with doctors; (3) a head nurse is responsible for coordination and negotiation to prevent interdisciplinary conflicts; and (4) a head nurse creates conducive working environment to prevent interdisciplinary conflicts. Conclusions: A head nurse can prevent conflicts and direct interdisciplinary conflicts to be positive to provide quality healthcare service.
- Conflict prevention
- Head nurse