TY - JOUR
T1 - The moderating role of trust in government adoption e-service during Covid-19 pandemic
T2 - health belief model perspective
AU - Sihotang, Dony Martinus
AU - Andriqa, Muhammad Raihan
AU - Alfahmi, Futuh Nurmuntaha
AU - Wahyudi, Abdurrohim Syahruromadhon
AU - Besila, Muhammad Alif Herdin
AU - Yulianang, Muhamad Agung
AU - Diana, Etti
AU - Hidayanto, Achmad Nizar
N1 - Funding Information:
This research is supported by PUTI DOKTOR contract numbers of NKB-557/UN2.RST/HKP.05.00/2020 on title Evaluasi implementasi tatakelola data di pemerintahan.
Publisher Copyright:
© 2023, The Author(s), under exclusive licence to Bharati Vidyapeeth's Institute of Computer Applications and Management.
PY - 2023
Y1 - 2023
N2 - The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.
AB - The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.
KW - Covid-19
KW - Government e-service
KW - Health belief model (HBM)
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85149396138&partnerID=8YFLogxK
U2 - 10.1007/s41870-023-01203-z
DO - 10.1007/s41870-023-01203-z
M3 - Article
AN - SCOPUS:85149396138
SN - 2511-2104
VL - 15
SP - 1545
EP - 1553
JO - International Journal of Information Technology (Singapore)
JF - International Journal of Information Technology (Singapore)
IS - 3
ER -