TY - GEN
T1 - The influence of knowledge management process on job satisfaction
T2 - 5th International Conference on Information Management and Technology, ICIMTech 2020
AU - Putra, Gusman Dharma
AU - Putra, Rizki Ade
AU - Nandiwardhana, Muhammad Rasyiid
AU - Lusa, Sofian
AU - Sensuse, Dana Indra
N1 - Funding Information:
This research was supported by PUTI Proceeding Research Grant 2020 (NKB- 856/UN2.RST/HKP.05.00/2020). PUTI Proceeding Research Grant was provided by Universitas Indonesia.
Publisher Copyright:
© 2020 IEEE.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2020/8
Y1 - 2020/8
N2 - As a part of creative businesses, online news company requires innovations to stay ahead in the competition. Company capability to innovate relies on the employee's competency. Product Management division in detikNetwork adopts knowledge management processes to increase their employee's innovation capability. However, they still suffered 20% rate of employee resignation from November 2018 until November 2019. On the other hand, knowledge management is believed to have an impact on job satisfaction. Therefore, this research purpose is to investigate which KM process has an impact on job satisfaction. The KM process can be represented in a SECI model. The SECI model consists of socialization, externalization, combination, and internalization process. This research used online questionnaires for collecting data, and the participant was employees of Product Management division in detikNetwork. From 69 target participants, only 43 sent valid replies. The response of questionnaires realized the participants were in early stage of their career. This research used SmartPLS software for quantitative analysis. The result of this research showed that only the internalization process had an impact on job satisfaction. It reflects a process that facilitates knowledge improvement influences job satisfaction positively. Hence, it is important for management to maintain internalization in their KM Process. Since the other processes did not bring a significant impact on job satisfaction, management needs to adopt another KM process which is more suitable to company characteristics.
AB - As a part of creative businesses, online news company requires innovations to stay ahead in the competition. Company capability to innovate relies on the employee's competency. Product Management division in detikNetwork adopts knowledge management processes to increase their employee's innovation capability. However, they still suffered 20% rate of employee resignation from November 2018 until November 2019. On the other hand, knowledge management is believed to have an impact on job satisfaction. Therefore, this research purpose is to investigate which KM process has an impact on job satisfaction. The KM process can be represented in a SECI model. The SECI model consists of socialization, externalization, combination, and internalization process. This research used online questionnaires for collecting data, and the participant was employees of Product Management division in detikNetwork. From 69 target participants, only 43 sent valid replies. The response of questionnaires realized the participants were in early stage of their career. This research used SmartPLS software for quantitative analysis. The result of this research showed that only the internalization process had an impact on job satisfaction. It reflects a process that facilitates knowledge improvement influences job satisfaction positively. Hence, it is important for management to maintain internalization in their KM Process. Since the other processes did not bring a significant impact on job satisfaction, management needs to adopt another KM process which is more suitable to company characteristics.
KW - Combination
KW - Externalization
KW - Internalization
KW - Job Satisfaction
KW - SECI
KW - Socialization
UR - http://www.scopus.com/inward/record.url?scp=85093976144&partnerID=8YFLogxK
U2 - 10.1109/ICIMTech50083.2020.9211211
DO - 10.1109/ICIMTech50083.2020.9211211
M3 - Conference contribution
AN - SCOPUS:85093976144
T3 - Proceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020
SP - 744
EP - 749
BT - Proceedings of 2020 International Conference on Information Management and Technology, ICIMTech 2020
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 13 August 2020 through 14 August 2020
ER -