TY - JOUR
T1 - The influence of information security factors on the continuance use of electronic wallet
AU - Prawira, Fathur Rahman
AU - Prakoso, Naufal Thirafy
AU - Handayani, Putu Wuri
AU - Harahap, Nabila Clydea
N1 - Publisher Copyright:
This is an open access article under the CC BY-NC-ND license (https://creativecommons.org/licenses/by-nc-nd/4.0)
PY - 2024
Y1 - 2024
N2 - Electronic wallet (e-wallet) has become one of the emerging financial technologies. This study aims to analyze the influence of information security on the continued use of e-wallets in Indonesia using the expectation confirmation model (ECM). We involved 522 e-wallet users and processed the data using partial least square equation modeling. The results indicate that information provided, user privacy, encryption, and transaction process affect perceived security. Perceived security affects confirmation and satisfaction and satisfaction influences continuance intention. This study provides user perspectives on security factors to ECM and can be used as a reference for e-wallet providers in evaluating their services.
AB - Electronic wallet (e-wallet) has become one of the emerging financial technologies. This study aims to analyze the influence of information security on the continued use of e-wallets in Indonesia using the expectation confirmation model (ECM). We involved 522 e-wallet users and processed the data using partial least square equation modeling. The results indicate that information provided, user privacy, encryption, and transaction process affect perceived security. Perceived security affects confirmation and satisfaction and satisfaction influences continuance intention. This study provides user perspectives on security factors to ECM and can be used as a reference for e-wallet providers in evaluating their services.
KW - e-wallet, information security
KW - expectation-confirmation model
KW - Indonesia
KW - partial least square equation modeling
UR - http://www.scopus.com/inward/record.url?scp=85193200760&partnerID=8YFLogxK
U2 - 10.1016/j.procs.2024.03.147
DO - 10.1016/j.procs.2024.03.147
M3 - Conference article
AN - SCOPUS:85193200760
SN - 1877-0509
VL - 234
SP - 1467
EP - 1475
JO - Procedia Computer Science
JF - Procedia Computer Science
T2 - 7th Information Systems International Conference, ISICO 2023
Y2 - 26 July 2023 through 28 July 2023
ER -