The Influence of Individual, Process, Technology, and Environment Dimensions on Intention and Actual Usage of PeduliLindungi Application

The COVID-19 pandemics have become a global phenomenon that has the force to change millions of people's lives globally. The Government of The Republic of Indonesia through its Ministry of Communication and Informatics is trying to accelerate national recovery by releasing contact tracing applications to the public. The national recovery is the joint force between the government and the public, but the public is reluctant to accept the app in the first place. The goal of this study is to analyze the factors that influence public acceptance of contact tracing applications, named PeduliLindungi. This study was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT) that mapped into the theory of Health Belief Model (HBM), and privacy calculus as the issue emerges regarding the contact tracing applications because it consumes the users' sensitive data. The study was conducted with the quantitative method with 519 respondents across Indonesia that have been using PeduliLindungi. The results show that perceived susceptibility, perceived threat, perceived benefits, perceived ease of use, facilitating condition, system quality, and government regulations significantly influence the intentions and actual usage of applications. This study contributes to UTAUT, HBM, and privacy calculus theories, where the factors that influence the intention to the usage of the application were tested. Therefore, on the practical side, this research assists prioritization by the stakeholders to strategize disease handling with the assistance of technology as the public central information.