TY - JOUR
T1 - The influence of argument quality, source credibility, and health consciousness on satisfaction, use intention, and loyalty on mobile health application use
AU - Handayani, Putu Wuri
AU - Gelshirani, Nabilah Badriyah
AU - Azzahro, Fatimah
AU - Pinem, Ave Adriana
AU - Hidayanto, Achmad Nizar
N1 - Publisher Copyright:
© 2020 The Author(s)
PY - 2020
Y1 - 2020
N2 - Mobile-health (m-health) applications have been implemented in Indonesia to provide easier access to health services and information; however, to date, only a relatively small number of people have used m-health applications. Users of m-health applications tend to use them again if they feel satisfied and if their goals have been achieved. Despite this, there has been no research in Indonesia to explain the effect of m-health user satisfaction on user loyalty. As such, this study aimed to analyze the influence of argument quality, source credibility, and health consciousness on m-health user satisfaction, routine use intention, and loyalty. The study used a quantitative approach in which a survey was conducted involving a total of 520 respondents in Indonesia who had used m-health applications at least once. The data was processed and analyzed using covariance-based structural equation modeling (CB-SEM) and Amos 21.0 software. The results of this study indicated that argument quality and m-health source credibility affect user satisfaction with m-health applications. This study also indicated that health consciousness and user satisfaction influence users’ routine use intention and loyalty in relation to m-health application use. The study addressed gaps in previous studies by providing insight about the factors that can increase the loyalty of m-health users, especially in Indonesia.
AB - Mobile-health (m-health) applications have been implemented in Indonesia to provide easier access to health services and information; however, to date, only a relatively small number of people have used m-health applications. Users of m-health applications tend to use them again if they feel satisfied and if their goals have been achieved. Despite this, there has been no research in Indonesia to explain the effect of m-health user satisfaction on user loyalty. As such, this study aimed to analyze the influence of argument quality, source credibility, and health consciousness on m-health user satisfaction, routine use intention, and loyalty. The study used a quantitative approach in which a survey was conducted involving a total of 520 respondents in Indonesia who had used m-health applications at least once. The data was processed and analyzed using covariance-based structural equation modeling (CB-SEM) and Amos 21.0 software. The results of this study indicated that argument quality and m-health source credibility affect user satisfaction with m-health applications. This study also indicated that health consciousness and user satisfaction influence users’ routine use intention and loyalty in relation to m-health application use. The study addressed gaps in previous studies by providing insight about the factors that can increase the loyalty of m-health users, especially in Indonesia.
KW - Argument quality
KW - Health consciousness
KW - Indonesia
KW - Loyalty
KW - Mobile health applications
KW - Source credibility
UR - http://www.scopus.com/inward/record.url?scp=85091238836&partnerID=8YFLogxK
U2 - 10.1016/j.imu.2020.100429
DO - 10.1016/j.imu.2020.100429
M3 - Article
AN - SCOPUS:85091238836
SN - 2352-9148
VL - 20
JO - Informatics in Medicine Unlocked
JF - Informatics in Medicine Unlocked
M1 - 100429
ER -