The Implementation of Good Public Governance in the Bureaucratic Arena in the Indonesian Ministry

The purpose of this study is to analyze the implementation of Good Public Governance (GPG) Principle in the bureaucratic arena at the Ministry of Manpower of the Republic of Indonesia in 2015-2018. Moreover, this study provides strategic recommendations that can be used by the Ministry of Manpower in improving the performance and implementation of GPG in the bureaucratic arena using benchmarking data with the Ministry of Finance and interviews with officials at the Ministry of Manpower. The Ministry of Manpower of the Republic of Indonesia was chosen as the object of research because it has a role to serve the community by providing public services related to employment. This has the same function as the principles of good public governance in the bureaucratic arena. This research is a qualitative research with descriptive methods. The results show that the participation and accountability are the principle that has consistent positive trend results, while the principle of fairness, efficiency and effectiveness have an increasing and decreasing trend during 2015-2018. The principle of transparency has a negative trend due to the inaccessible of the Ministry of Manpower's financial statements for the public. The strategic recommendations that can be carried out by the Ministry of Manpower based on the combination of the results of benchmarking and interviews are as follows. For participation principle, the Ministry of Manpower needs to innovate complaint services, create a call center service, repair the Whistleblowing System application server, and add competent human resources to handle complaints. The use of eprocurement in accordance with the National Standards and increasing the functionality of industrial relations mediators are the recommendations for improving the justice principle. The principle of accountability can be improved by implementing a strategic road map for accounting and reporting, using performance-based budgeting, aligning performance indicators with output, and improving e-government implementation. Lastly, publishing financial reports regularly will improve transparency principle.