The impact of perceived usability on mobile wallet acceptance: A case of Gopay Indonesia

Ni Made Estiyanti; Delfa Agustia; Rafiqa Amini Mulia; Randa Alfarisyi; Restow Frandha; Achmad Nizar Hidayanto; Sherah Kurnia

doi:10.1504/IJIL.2021.117220

The impact of perceived usability on mobile wallet acceptance: A case of Gopay Indonesia

Ni Made Estiyanti, Delfa Agustia, Rafiqa Amini Mulia, Randa Alfarisyi, Restow Frandha, Achmad Nizar Hidayanto, Sherah Kurnia

Department of Computer Science

Research output: Contribution to journal › Article › peer-review

1 Citation (Scopus)

Abstract

The rapid growth of mobile communication technology leads to the more frequently used mobile payments particularly the mobile wallet (m-wallet). This research aims to identify the factors that influence the use intention of mobile wallet in Indonesia, particularly from the perceived usability perspective, combined with the technology acceptance model (TAM). This research employs survey research by distributing an online questionnaire to users of Gopay, which is a leader of m-wallet providers in the Indonesian market. The data from 167 valid respondents were processed and analysed using partial least square (PLS) with the help of SmartPLS 2.0 software. Our findings showed that perceived usability affects users' intention to adopt m-wallet through perceived usefulness and perceived enjoyment variables. This paper also discusses several recommendations for m-wallet providers and developers to increase m-wallet adoption in Indonesia.

Original language	English
Pages (from-to)	154-174
Number of pages	21
Journal	International Journal of Innovation and Learning
Volume	30
Issue number	2
DOIs	https://doi.org/10.1504/IJIL.2021.117220
Publication status	Published - 2021

Keywords

Indonesia
Innovation
Learning
Mobile wallet
Perceived usability
TAM
Technology acceptance model

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10.1504/IJIL.2021.117220

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title = "The impact of perceived usability on mobile wallet acceptance: A case of Gopay Indonesia",

abstract = "The rapid growth of mobile communication technology leads to the more frequently used mobile payments particularly the mobile wallet (m-wallet). This research aims to identify the factors that influence the use intention of mobile wallet in Indonesia, particularly from the perceived usability perspective, combined with the technology acceptance model (TAM). This research employs survey research by distributing an online questionnaire to users of Gopay, which is a leader of m-wallet providers in the Indonesian market. The data from 167 valid respondents were processed and analysed using partial least square (PLS) with the help of SmartPLS 2.0 software. Our findings showed that perceived usability affects users' intention to adopt m-wallet through perceived usefulness and perceived enjoyment variables. This paper also discusses several recommendations for m-wallet providers and developers to increase m-wallet adoption in Indonesia.",

keywords = "Indonesia, Innovation, Learning, Mobile wallet, Perceived usability, TAM, Technology acceptance model",

author = "Estiyanti, {Ni Made} and Delfa Agustia and Mulia, {Rafiqa Amini} and Randa Alfarisyi and Restow Frandha and Hidayanto, {Achmad Nizar} and Sherah Kurnia",

note = "Funding Information: We gratefully thank the Universitas Indonesia for financial support in this study through PUTI Prosiding 2020 Grant with title {\textquoteleft}Evaluasi master data management pada organisasi{\textquoteright}. Publisher Copyright: Copyright {\textcopyright} 2021 Inderscience Enterprises Ltd.",

year = "2021",

doi = "10.1504/IJIL.2021.117220",

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AU - Hidayanto, Achmad Nizar

AU - Kurnia, Sherah

N1 - Funding Information: We gratefully thank the Universitas Indonesia for financial support in this study through PUTI Prosiding 2020 Grant with title ‘Evaluasi master data management pada organisasi’. Publisher Copyright: Copyright © 2021 Inderscience Enterprises Ltd.

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Y1 - 2021

N2 - The rapid growth of mobile communication technology leads to the more frequently used mobile payments particularly the mobile wallet (m-wallet). This research aims to identify the factors that influence the use intention of mobile wallet in Indonesia, particularly from the perceived usability perspective, combined with the technology acceptance model (TAM). This research employs survey research by distributing an online questionnaire to users of Gopay, which is a leader of m-wallet providers in the Indonesian market. The data from 167 valid respondents were processed and analysed using partial least square (PLS) with the help of SmartPLS 2.0 software. Our findings showed that perceived usability affects users' intention to adopt m-wallet through perceived usefulness and perceived enjoyment variables. This paper also discusses several recommendations for m-wallet providers and developers to increase m-wallet adoption in Indonesia.

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The impact of perceived usability on mobile wallet acceptance: A case of Gopay Indonesia

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