The impact of COVID-19 on the mobility of Transjakarta passengers

Public transportation functions as an urban hub are designed to help the mobility of urban communities. But today, different things happened. When the COVID-19 virus invades the world and been a pandemic ever since March 2020. In DKI Jakarta implementing Large-scale Social Restrictions policy, it directly reduced the people's mobility, so that the number of Transjakarta users also declined. Transjakarta is a type of Bus Rapid Transit (BRT). This study aims to analyze what supporting facilities are needed to increase Transjakarta users' confidence in using Transjakarta as a mode of transportation in daily mobility. This study used a quantitative approach. In this study data analysis was performed using the Importance Performance Analysis model. The study results are the COVID-19 pandemic followed by the Large-Scale Social Restriction policy resulted in a significant reduction in the number of Transjakarta passengers, so it is necessary to provision of public supporting facilities needed by Transjakarta passengers when using Transjakarta in daily mobility to stay safe during this pandemic. The level of importance indicates that the facilities related to health protocols are a priority in the Transjakarta service. Especially in keeping physical distancing. In addition, utility facilities like toilets are needed by passenger.