The hospital radiology service redesign, by using business process re-engineering and information systems approach

Waiting time plays an important information in providing health services to patients at hospitals especially in the radiology unit. The patients requirement is to provide fast and quality health services. Infrastructure and human resource constraints are still a challenge for the hospital. The purpose of this study is to design improvements in radiology services. Thus, improve the performance and quality of radiology services in hospitals. The research using business process re-engineering (BPR) and information systems method especially the relational database. This study produced six combinations of improvement strategies for radiology service systems with different results. This study result an improvement in radiology services with the quickest waiting time by using the combination: digital radiography (DR), radiology information system (RIS), and picture archiving and communication system (PACS). The result average time of the business process was reduced from 8.79 hours to 1.59 hours, with the efficiency is 82%.