The expert-judgement validation and finalization of proposed interaction design process maturity instrument: Case study: E-commerce in Indonesia

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

In e-commerce industry, providing good interaction design in organization's online systems is necessary to support organization business. This necessity triggers the ecommerce organization to conduct interaction design process. However, there is no supporting instrument to measure the maturity level of the interaction design process within the organization. This research aims to validate and finalize the proposed interaction design process maturity instrument conducted by expert judgment using Delphi method. Three experts participated in this research by giving their opinion and recommendation based on their knowledge and experiences. The proposed maturity instrument consists of two sections: assessment instrument and maturity level. The level of experts' agreement is calculated using Fleiss Kappa statistic and shown by Kappa value. The result of the expert judgement showed that the expert has 0.74 level of agreement of assessment instrument and 1 level of agreement of maturity level. This level is satisfactory. However, there still some finalization of the proposed instrument, including two indicators' deletion, three indicators' modification, and an indicator addition. There are also minor modifications for the proposed maturity level.

Original languageEnglish
Title of host publicationProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
Number of pages6
ISBN (Electronic)9781538629840
DOIs
Publication statusPublished - 2 Feb 2018
Event2nd International Conference on Informatics and Computing, ICIC 2017 - Jayapura, Papua, Indonesia
Duration: 1 Nov 20173 Nov 2017

Publication series

NameProceedings of the 2nd International Conference on Informatics and Computing, ICIC 2017
Volume2018-January

Conference

Conference2nd International Conference on Informatics and Computing, ICIC 2017
CountryIndonesia
CityJayapura, Papua
Period1/11/173/11/17

Keywords

  • delphi method
  • expert judgement
  • fleiss kappa
  • interaction design
  • maturity

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