The evaluation of information technology governance and the prioritization of process improvement using control objectives for information and related technology version 5: Case study on the ministry of foreign affairs

According to 2015 Performance Reports, the Ministry of Foreign Affairs' Key Performance Indicator (KPI): Percentage of Information Technology Master Plan Implementation performance falls into the poor category. Through root cause analysis, it is identified that the KPI's poor performance is caused by the evaluation of information technology (IT) governance has never been performed. By performing such evaluation, the organzation's status of IT governance can be determined, and then based on the status constructs the recommendations for improvement. COBIT 5 framework was used in this study as a frame of reference for assessing the capability level of the Ministry of Foreign Affairs' IT governance, prioritizing and constructing the recommendations for process improvement. The assessment of process capability using Process Assessment Model (PAM) generates an average rating of 0.7, where 1 process is at level 2 (managed), 15 processes are at level 1 (performed), and 21 processes are still at level 0 (incomplete). Prioritization using pain points yields 15 prioritized processes for immediate improvement. The recommendations for improvement are constructed using the provided COBIT 5's guidance, in the form of activities and best practices for each IT process.