The Effect of Leadership Credibility and Positive Workplace Attitudes on Employee Service Performance

The aim of this study is to examine the effect of leadership credibility and positive workplace attitudes on employee service performance. The Quantitative approach was applied with explanatory research type. Data was gathered by distributed self-administered questionnaires to 198 respondents. Data analysis used PLS-SEM. Factor analysis and convergent validity; reliability of the scales was tested. The study reveals that leadership credibility can affect employee service performance when mediated by a positive workplace attitude; the leadership credibility does not directly affect employee service performance, it needs the role of positive workplace attitude to elevate the employee service performance. The implication of the finding of this study is relevant for the leader, especially in-service industry. Employee service performance can be enhanced by creating positive workplace attitudes. To achieve it, the leader must have credibility to build trust between leader and employee.