The Consequential Institutional IT Use Among Disaster Responders: Role Stacking

Puspa Sandhyaduhita, Chuan Hoo Tan, Juliana Sutanto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

This research seeks to unearth Information Technology (IT) use by disaster responders (DRs) deployed by their affiliated disaster response organizations (DROs) for natural disaster response missions. Our on-ground analysis sheds insights into how several types of IT use behavior are surfacing as the DRs concurrently serve the role of a member of the ephemeral disaster response organization and the affiliated DRO. Informed by the role expansion lens, role stacking and its consequential IT use behavior emerge to explain how behavior towards institutional IT tasks is shaped by the location and activities of the DRs. This research expands the understanding of IT use in situations where users are disentangled from a preexisting institutional boundary through mission deployments. Such an understanding is particularly important since providing IT applications to the employees is a substantial investment committed by an institution. However, users do not necessarily use the institutional IT applications in certain situations.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2022
Subtitle of host publication"Digitization for the Next Generation"
PublisherAssociation for Information Systems
ISBN (Electronic)9781713893615
Publication statusPublished - 2022
Event43rd International Conference on Information Systems: Digitization for the Next Generation, ICIS 2022 - Copenhagen, Denmark
Duration: 9 Dec 202214 Dec 2022

Publication series

NameInternational Conference on Information Systems, ICIS 2022: "Digitization for the Next Generation"

Conference

Conference43rd International Conference on Information Systems: Digitization for the Next Generation, ICIS 2022
Country/TerritoryDenmark
CityCopenhagen
Period9/12/2214/12/22

Keywords

  • disaster responder
  • disaster response
  • Institutional IT use
  • role expansion

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