The Citizen Trust and Engagement in Indonesia Government’s Social Media and Website

Niken Febrina Ernungtyas, Rinno Febrianno Boer

Research output: Contribution to journalArticlepeer-review


Social media and government websites can become communication tools to encourage participation and interaction between citizens and government institutions. Digital media may lead to citizens’ trust and citizen engagement toward the government. The purpose of this study is to examine the model of attention to social media, attention to official government websites, perceptions of transparency, public trust, and civic engagement in the Indonesian context. This study used a quantitative survey approach (N = 263). Structural Equation Modeling – Partial Least Square (SEM) is used to assess four hypotheses. This study reveals that Attention to Social Media and Attention to Government Websites moderately explain the influence on Perceived Transparency. Moreover, perceived transparency significantly and strongly influences citizens’ trust and Citizen Engagement is quite stronger explained by the Citizen Trust. This study reveals that the information exposure on the government website and social media leads to citizen engagement mediated by the perceived transparency and citizens’ trust.
Original languageEnglish
Pages (from-to)14-26
Number of pages13
JournalMediator: Jurnal Komunikasi
Issue number1
Publication statusPublished - 27 Jun 2023


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