The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

Mila Viendyasari

doi:10.2991/assehr.k.200331.133

The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

Mila Viendyasari

Vocational Programme of Administrative and Business

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.

Original language	English
Title of host publication	Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018)
Publisher	Atlantis Press
Pages	137-144
Number of pages	8
Volume	426
ISBN (Electronic)	978-94-6252-947-2
DOIs	https://doi.org/10.2991/assehr.k.200331.133
Publication status	Published - 3 Apr 2020
Event	3rd International Conference on Vocational Higher Education (ICVHE 2018): “Understanding Digital World. From Theory to Practices.” - Batam, Indonesia Duration: 2 Aug 2018 → 4 Aug 2018

Publication series

Name	Advances in Social Science, Education and Humanities Research
Publisher	Atlantis Press
Volume	426
ISSN (Electronic)	2352-5398

Conference

Conference	3rd International Conference on Vocational Higher Education (ICVHE 2018)
Country/Territory	Indonesia
City	Batam
Period	2/08/18 → 4/08/18

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 11 Sustainable Cities and Communities
SDG 16 Peace, Justice and Strong Institutions

Keywords

Digital Administration
e-government
good governance
maladministration
public services
One Stop Service

Access to Document

10.2991/assehr.k.200331.133Licence: CC BY-NC

Cite this

Viendyasari, M. (2020). The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department. In Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018) (Vol. 426, pp. 137-144). (Advances in Social Science, Education and Humanities Research; Vol. 426). Atlantis Press. https://doi.org/10.2991/assehr.k.200331.133

Viendyasari, Mila. / The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department. Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018). Vol. 426 Atlantis Press, 2020. pp. 137-144 (Advances in Social Science, Education and Humanities Research).

@inproceedings{109e0d4db20146d9b1601520b71d2cfc,

title = "The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department",

abstract = "E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.",

keywords = "Digital Administration, e-government, good governance, maladministration, public services, One Stop Service",

author = "Mila Viendyasari",

year = "2020",

month = apr,

day = "3",

doi = "10.2991/assehr.k.200331.133",

language = "English",

volume = "426",

series = "Advances in Social Science, Education and Humanities Research",

publisher = "Atlantis Press",

pages = "137--144",

booktitle = "Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018)",

address = "Netherlands",

note = "3rd International Conference on Vocational Higher Education (ICVHE 2018) : “Understanding Digital World. From Theory to Practices.” ; Conference date: 02-08-2018 Through 04-08-2018",

}

Viendyasari, M 2020, The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department. in Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018). vol. 426, Advances in Social Science, Education and Humanities Research, vol. 426, Atlantis Press, pp. 137-144, 3rd International Conference on Vocational Higher Education (ICVHE 2018), Batam, Indonesia, 2/08/18. https://doi.org/10.2991/assehr.k.200331.133

The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department. / Viendyasari, Mila.
Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018). Vol. 426 Atlantis Press, 2020. p. 137-144 (Advances in Social Science, Education and Humanities Research; Vol. 426).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

AU - Viendyasari, Mila

PY - 2020/4/3

Y1 - 2020/4/3

N2 - E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.

AB - E-government is one form of public administration reform in Indonesia that is increasingly related to the pursuance of good governance. Through the implementation of the Jakarta Investment and One Stop Service (PTSP) Digital Administration, the city government continues to minimize maladministration by utilizing information and communication technology frameworks to deliver electronic government services, meaning that direct contact between service providers and service users is no longer necessary. Researchers used a descriptive method and qualitative approach by conducting focus group discussions (FGD) with stakeholders and service providers.

KW - Digital Administration

KW - e-government

KW - good governance

KW - maladministration

KW - public services

KW - One Stop Service

U2 - 10.2991/assehr.k.200331.133

DO - 10.2991/assehr.k.200331.133

M3 - Conference contribution

VL - 426

T3 - Advances in Social Science, Education and Humanities Research

SP - 137

EP - 144

BT - Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018)

PB - Atlantis Press

T2 - 3rd International Conference on Vocational Higher Education (ICVHE 2018)

Y2 - 2 August 2018 through 4 August 2018

ER -

Viendyasari M. The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department. In Proceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018). Vol. 426. Atlantis Press. 2020. p. 137-144. (Advances in Social Science, Education and Humanities Research). doi: 10.2991/assehr.k.200331.133

The Application of Digital Administration to Minimize Maladministration in Public Services: A Case Study of Jakarta Investment and One Stop Service Department

Abstract

Publication series

Conference

UN SDGs

Keywords

Access to Document

Fingerprint

Cite this