The adoption of Design Thinking, Agile Software Development and Co-creation concepts A case study of Digital Banking innovation

Elisa Indriasari, Harjanto Prabowo, Ford Lumban Gaol, Betty Purwandari

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

Acceleration of technology, especially the mobile internet, causes changes all aspects of human life, including in the banking sector. New emerging technology such as Artificial Intelligence, Blockchain, Big Data, and Cloud computing change the business and operation of the bank. The bank's services have become more personalized, furthermore change customers' lifestyles. Banks are competing to create innovations and breakthroughs to create added value and building a digital ecosystem with fintech and big tech companies in the era of sharing economy. This case study explores the process of creating digital innovation in banking institutions by focusing on adopting design thinking (DT), agile software development (ASD), and co-creation concepts for building digital banking platforms. The case study involved IT executives from four banks in Indonesia. Data were taken through semi-structured interviews and analyzed using NVIVO12. The implication of this research is to accelerate the process of digital banking innovation and produce high-quality digital banking platforms in terms of features and technology.

Original languageEnglish
Title of host publication2021 International Conference on Platform Technology and Service, PlatCon 2021 - Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665417662
DOIs
Publication statusPublished - 2021
Event7th International Conference on Platform Technology and Service, PlatCon 2021 - Jeju, Korea, Republic of
Duration: 23 Aug 202125 Aug 2021

Publication series

Name2021 International Conference on Platform Technology and Service, PlatCon 2021 - Proceedings

Conference

Conference7th International Conference on Platform Technology and Service, PlatCon 2021
Country/TerritoryKorea, Republic of
CityJeju
Period23/08/2125/08/21

Keywords

  • Agile Software Development
  • Co-creation
  • Design Thinking
  • Digital Banking
  • Digital Innovation

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