Telecommunication Business Transformation Towards to Competitive Advantage: Case Study of PT. Telekomunikasi Indonesia

Ardian Amping, Muhja Mufidah Afaf Amirah, Danil Prastika T. Sholehah, Ardhian Dharma Y. Handoyo, Muhammad Rifki Shihab, Benny Ranti, Achmad Nizar Hidayanto

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Telecommunications service providers have experienced many challenges in the transformation of business with increasingly rapid technological change. PT Telekomunikasi Indonesia (Telkom) is one of the largest telecommunications service providers that has transformed conventional telecommunications into digital telecommunications. This study discussed how the transformation process of PT Telkom and the impact of transformation. The purpose of this research is to provide concrete evidence of the implementation of business transformation towards business at PT Telkom. This research was conducted with qualitative methods. Literature studies on existing theories are conducted, such as SWOT and Driving Digital Strategy, and data are collected from the literature review's result and through interviews and the company's documents. From the results of the analysis, we propose several Digital Transformation Strategy.

Original languageEnglish
Title of host publicationProceedings - 2019 2nd International Conference of Computer and Informatics Engineering
Subtitle of host publicationArtificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019
EditorsAnita Hidayati, Shinta Oktaviana, Iklima Ermis Ismail, Ayu Rosyida Zain, Fitria Nugrahani, Dewi Kurniawati, Irma Permatasari Sari
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages210-215
Number of pages6
ISBN (Electronic)9781728123844
DOIs
Publication statusPublished - Sep 2019
Event2nd International Conference of Computer and Informatics Engineering, IC2IE 2019 - Banyuwangi, East Java, Indonesia
Duration: 10 Sep 201911 Sep 2019

Publication series

NameProceedings - 2019 2nd International Conference of Computer and Informatics Engineering: Artificial Intelligence Roles in Industrial Revolution 4.0, IC2IE 2019

Conference

Conference2nd International Conference of Computer and Informatics Engineering, IC2IE 2019
Country/TerritoryIndonesia
CityBanyuwangi, East Java
Period10/09/1911/09/19

Keywords

  • business transformation
  • telecommunication
  • Telkom

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