Systematic literature review of Critical success factors on enterprise resource planning post implementation

Zenfrison Tuah Butarbutar, Putu Wuri Handayani, Ryan Randy Suryono, Wahyu Setiawan Wibowo

Research output: Contribution to journalReview articlepeer-review

Abstract

Following the implementation of Enterprise Resource Planning (ERP) systems, a myriad of challenges and issues may manifest, leading to inefficiencies and resistance from users, thereby impeding the anticipated benefits. While previous researchers have predominantly directed their attention toward the implementation phase, it is imperative to recognize the significance of the post-implementation phase in the ERP adoption process. This study aims to ascertain the critical success factors (CSFs) that contribute to the seamless integration of an ERP system into an organization’s operational processes post-implementation. To achieve this objective, a systematic literature review (SLR) was conducted between September and December 2022, employing the Kitchenham approach (2007) as the guiding methodology. The SLR was meticulously structured and comprised three principal phases: planning, execution, and reporting. After thoroughly assessing 26 articles from reputable sources, we successfully pinpointed 13 CSFs relevant to ERP post-implementation and grouped into the Technology-Organization-Environment (TOE) framework. The three most pivotal CSFs emerged as continuous system integration, post-implementation training, and active user participation. Among these CSFs, a remarkable discovery surfaced, highlighting the predominance of environmental and organizational factors over technological ones. Consequently, this research offers both practical and theoretical implications for organizations, enabling them to proactively address potential challenges that may arise after ERP implementation.

Original languageEnglish
Article number2264001
JournalCogent Business and Management
Volume10
Issue number3
DOIs
Publication statusPublished - 2023

Keywords

  • CSF
  • enterprise resource planning
  • ERP
  • Kitchenham
  • post-implementation
  • success factor
  • systematic literature review
  • TOE

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