Success Factor for IT Project Implementation in Banking Industry: A Case Study

Apiladosi Priambodo, Putu Wuri Handayani, Ave Adriana Pinem

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Citation (Scopus)

Abstract

The emerging of new financial technology business and digital transformation will make the banking sector to continuously innovate their digital products and service, process automation and compliance with government regulation. Therefore, a XYZ bank in Indonesia expect to have more IT projects in the future. However, currently there are still many IT projects that exceeding the timeline. Thus, this study aims to evaluate the critical success factor in IT project in banking industry that will hopefully increase the number of IT project success when implemented. The study began with CSF collection from previous studies and 15 CSFs were identified. These factors are group in four categories namely customer, team, organization and project. The prioritization was conducted using entropy method. The questionnaires were distributed and there were 51 respondents who filled out the complete questions. The authors also tried to asked input regarding the most importance factor for IT project implementation. The result shows that Subject Matter Expert (SME) of the project is the most importance factor on the customer category. In the project category, development environment is the most important. In the organization and team category, communication and project manager skill are the most important factor in each subsequent category.

Original languageEnglish
Title of host publicationICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences
Subtitle of host publicationAccelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728146102
DOIs
Publication statusPublished - Oct 2019
Event3rd International Conference on Informatics and Computational Sciences, ICICOS 2019 - Semarang, Indonesia
Duration: 29 Oct 201930 Oct 2019

Publication series

NameICICOS 2019 - 3rd International Conference on Informatics and Computational Sciences: Accelerating Informatics and Computational Research for Smarter Society in The Era of Industry 4.0, Proceedings

Conference

Conference3rd International Conference on Informatics and Computational Sciences, ICICOS 2019
Country/TerritoryIndonesia
CitySemarang
Period29/10/1930/10/19

Keywords

  • banking sector
  • critical success factor
  • CSF
  • information technology project

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