Success factor analysis of Jakarta Siaga 112 emergency service management system

Leney Nadeak, Betty Purwandari, Riri Satria, Larastri Kumaralalita

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Citations (Scopus)

Abstract

Jakarta Siaga 112 Emergency Service is an emergency call provided by the government of Special Capital Region of Jakarta to handle emergency calls from the citizens. Jakarta Siaga 112 Emergency Service Management System is run by the staffs of Jakarta government to organize the follow-ups of emergency calls. Referring to the importance of this system, a study was administered to evaluate factors affecting its success. The investigation was conducted based on the DeLone and McLean success model. Data were collected using questionnaires distributed to staffs of Jakarta Government Work Units and agencies, who work together on the system. The data were analyzed using Partial Least Squares-Structural Equation Model. The results demonstrate that System Quality, Information Quality, Service Quality, Use, User Satisfaction, and Net Benefits significantly influence the success of this system. However, two out of nine hypotheses are rejected. These are the relationship between System Quality towards Use, as well as Use towards User Satisfaction. Theoretical impact from the research and result is to enrich the diversity of research related to emergency services in the field of information technology.

Original languageEnglish
Title of host publication2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages163-169
Number of pages7
ISBN (Electronic)9781728101354
DOIs
Publication statusPublished - 17 Jan 2019
Event10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018 - Yogyakarta, Indonesia
Duration: 27 Oct 201828 Oct 2018

Publication series

Name2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018

Conference

Conference10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
CountryIndonesia
CityYogyakarta
Period27/10/1828/10/18

Keywords

  • DeLone
  • Emergency service
  • McLean IS Success Model
  • PLS
  • SEM

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