TY - GEN
T1 - Success factor analysis of Jakarta Siaga 112 emergency service management system
AU - Nadeak, Leney
AU - Purwandari, Betty
AU - Satria, Riri
AU - Kumaralalita, Larastri
N1 - Publisher Copyright:
© 2019 IEEE. All Rights Reserved.
PY - 2018/7/2
Y1 - 2018/7/2
N2 - Jakarta Siaga 112 Emergency Service is an emergency call provided by the government of Special Capital Region of Jakarta to handle emergency calls from the citizens. Jakarta Siaga 112 Emergency Service Management System is run by the staffs of Jakarta government to organize the follow-ups of emergency calls. Referring to the importance of this system, a study was administered to evaluate factors affecting its success. The investigation was conducted based on the DeLone and McLean success model. Data were collected using questionnaires distributed to staffs of Jakarta Government Work Units and agencies, who work together on the system. The data were analyzed using Partial Least Squares-Structural Equation Model. The results demonstrate that System Quality, Information Quality, Service Quality, Use, User Satisfaction, and Net Benefits significantly influence the success of this system. However, two out of nine hypotheses are rejected. These are the relationship between System Quality towards Use, as well as Use towards User Satisfaction. Theoretical impact from the research and result is to enrich the diversity of research related to emergency services in the field of information technology.
AB - Jakarta Siaga 112 Emergency Service is an emergency call provided by the government of Special Capital Region of Jakarta to handle emergency calls from the citizens. Jakarta Siaga 112 Emergency Service Management System is run by the staffs of Jakarta government to organize the follow-ups of emergency calls. Referring to the importance of this system, a study was administered to evaluate factors affecting its success. The investigation was conducted based on the DeLone and McLean success model. Data were collected using questionnaires distributed to staffs of Jakarta Government Work Units and agencies, who work together on the system. The data were analyzed using Partial Least Squares-Structural Equation Model. The results demonstrate that System Quality, Information Quality, Service Quality, Use, User Satisfaction, and Net Benefits significantly influence the success of this system. However, two out of nine hypotheses are rejected. These are the relationship between System Quality towards Use, as well as Use towards User Satisfaction. Theoretical impact from the research and result is to enrich the diversity of research related to emergency services in the field of information technology.
KW - DeLone
KW - Emergency service
KW - McLean IS Success Model
KW - PLS
KW - SEM
UR - http://www.scopus.com/inward/record.url?scp=85062426764&partnerID=8YFLogxK
U2 - 10.1109/ICACSIS.2018.8618265
DO - 10.1109/ICACSIS.2018.8618265
M3 - Conference contribution
AN - SCOPUS:85062426764
T3 - 2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
SP - 163
EP - 169
BT - 2018 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 10th International Conference on Advanced Computer Science and Information Systems, ICACSIS 2018
Y2 - 27 October 2018 through 28 October 2018
ER -