Strengthening Internal Human Resources Management in Vehicle Registration and Identification Services at the Traffic Directorate of Polda Metro Jaya

This research aims to examine strategies for increasing public trust through strengthening internal HR management in vehicle registration and identification services at the Traffic Directorate of Polda Metro Jaya. The research uses a descriptive-qualitative approach. The method used is a qualitative approach. Based on literature studies and interpretation of research data, this research found that human resources management at the Vehicle Registration and Identification Subdirectorate of the Traffic Directorate of Polda Metro Jaya is still problematic. Apart from the problem of limited police personnel, there are lacks competence and slow digital transition in registration and identification services of the vehicle, which has an impact on the workload and professionalism of the police in serving the needs of the community. Therefore, there are eight human resources management models as a strategy to increase public trust in the quality of the registration and identification services of the vehicle at the Polda Metro Jaya, including: legality, integrity, efficiency, effectiveness, involvement, firmness, transparency, and justice.