Strategies to improve quality of data dissemination website: A case study of the central bureau of statistics

Betty Purwandari, Infaz Rizki Adawati, Puspa Indahati Sandhyaduhita, Iis Solichah

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

E-government facilitates the use of Information Technology to establish government public services. A common feature of e-government is a Website as public portal. One of prominent institutions in Indonesia, which is obliged to provide the Website is the Central Bureau of Statistics. However, a data requirement survey by the Central Bureau of Statistics in 2017 indicated a gap between user expectation and user satisfaction of the Website. Besides, an assessment by the Open Data Inventory (ODIN) indicated that the Website has not met the international Website quality criteria, especially data completeness and data openness measures. To address this problem, a research was conducted to investigate its shortcomings and propose strategies for improvement. The data were collected using questionnaires, which were grouped into the Importance Performance Analysis (IPA) matric quadrants. It was followed by literature studies and interviews with experts in statistical Website to propose improvement strategies. The priority of strategies was compiled using the Quality Functional Deployment (QFD). The results show that the Central Bureau of Statistics are required to optimize the Website code, redesign the Website layout, create statistical data forum, conduct statistical capacity building, and improve the data interoperability. Lesson learned from this research and its findings are potential to be adopted in other emerging economies, which strive to provide qualified data on e-government Websites to their citizens.

Original languageEnglish
Title of host publicationProceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019
EditorsMiguel Baptista Nunes, Pedro Isaias, Philip Powell, Pascal Ravesteijn, Guido Ongena, Luis Rodrigues
PublisherIADIS Press
Pages155-162
Number of pages8
ISBN (Electronic)9789898533876
Publication statusPublished - 1 Jan 2019
Event12th IADIS International Conference Information Systems 2019, IS 2019 - Utrecht, Netherlands
Duration: 11 Apr 201913 Apr 2019

Publication series

NameProceedings of the 12th IADIS International Conference Information Systems 2019, IS 2019

Conference

Conference12th IADIS International Conference Information Systems 2019, IS 2019
CountryNetherlands
CityUtrecht
Period11/04/1913/04/19

Keywords

  • Importance Performance Analysis
  • Quality Functional Deployment
  • Website Quality

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