TY - GEN
T1 - Step-wise approach toward Enterprise Resource Planning (ERP) implementation success
AU - Dantes, Gede Rasben
AU - Hasibuan, Zainal Arifin
N1 - Funding Information:
This paper is in honour of Professor A. David Buckingham on the occasion of his sixty® fthbirthday.ThisresearchissupportedbytheNationalScienceFoundation, Grant No. CHE 922124 1. F.M . thanks the Deutsche Forschungsgemeinschaft for a fellowship. P.B.A. thanks Charlie Bauschlicher for many useful comments.
PY - 2011
Y1 - 2011
N2 - This paper presents a step-wise approach toward ERP implementation success, since the success of ERP system is considered an important issue. This approach builds on ERP life cycle that contains five stages, namely: project preparation, technology selection, project formulation, implementation/development and deployment. Each stage involves key success factors (KSFs) that influence the ERP implementation success. To address the study objectives, a survey questionnaire was considered the most appropriate research method. It was sent to 74 companies that have been implementing ERP system for at least one year. The respondents were staff at management level, IT staff and users involved in the development and use of the ERP system. The survey received 248 responses from 740 quesitionnaires that were sent to the companies. A quantitative analysis was applied to identify the weighting of KSFs toward ERP implementation success. The ERP implementation success can be measured through five indicators, namely: system quality, information quality, service quality, tactical impact and strategical impact. The weighting of KSFs will be applied on each stage of ERP life cycle. The step-wise approach guaranteed each stage can move forward due to the weighting of KSF fulfillment.
AB - This paper presents a step-wise approach toward ERP implementation success, since the success of ERP system is considered an important issue. This approach builds on ERP life cycle that contains five stages, namely: project preparation, technology selection, project formulation, implementation/development and deployment. Each stage involves key success factors (KSFs) that influence the ERP implementation success. To address the study objectives, a survey questionnaire was considered the most appropriate research method. It was sent to 74 companies that have been implementing ERP system for at least one year. The respondents were staff at management level, IT staff and users involved in the development and use of the ERP system. The survey received 248 responses from 740 quesitionnaires that were sent to the companies. A quantitative analysis was applied to identify the weighting of KSFs toward ERP implementation success. The ERP implementation success can be measured through five indicators, namely: system quality, information quality, service quality, tactical impact and strategical impact. The weighting of KSFs will be applied on each stage of ERP life cycle. The step-wise approach guaranteed each stage can move forward due to the weighting of KSF fulfillment.
KW - ERP implementation success
KW - ERP life cycle
KW - Key success factors (KSFs)
KW - Step-wise approach
UR - http://www.scopus.com/inward/record.url?scp=84905099810&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:84905099810
SN - 9780982148952
T3 - Innovation and Knowledge Management: A Global Competitive Advantage - Proceedings of the 16th International Business Information Management Association Conference, IBIMA 2011
SP - 1993
EP - 2005
BT - Innovation and Knowledge Management
PB - International Business Information Management Association, IBIMA
T2 - 16th International Business Information Management Association Conference, IBIMA 2011
Y2 - 29 June 2011 through 30 June 2011
ER -