SME’s business process improvement in food industry using business process re-engineering approach

Firdaus Nur Pratiwi, Muhammad Dachyar

Research output: Contribution to journalArticlepeer-review

Abstract

The SME industry development in Indonesia is significantly contributed to National GDP, but the development in supply chain management is obstructed, due to the ineffective of the warehouse and sales management. In order to minimize losses and improve the performance of the SME industry to achieve efficiency, business process improvement is designed by using the Business Process Re-engineering (BPR) method. This research identifies the problems that exist in SME’s current conditions then modeling the business processes. The improvement is designed using several strategies and scenarios by applying BPR best practices. The most efficient improvement strategy is a combination of barcode scanning process using a Handheld Mobile Computer and implementing a payment system using an Electronic Data Capture (EDC) machine which can save processing time by 48%.

Original languageEnglish
Pages (from-to)3665-3674
Number of pages10
JournalInternational Journal of Advanced Science and Technology
Volume29
Issue number7 Special Issue
Publication statusPublished - 14 Apr 2020

Keywords

  • Business Process Modeling Notation (BPMN)
  • Business Process Re-engineering (BPR)
  • Food Industry
  • Small and Medium Enterprise (SME)
  • Supply Chain Management (SCM)

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