Smart Regency E-Service Quality Analysis with Multidimensional Hierarchical Model (MHM) approach: An empirical study of Madura District

Aang Kisnu Darmawan, Daniel Oranova Siahaan, Tony Dwi Susanto, Achmad Nizar Hidayanto, Busro Akramul Umam, Miftahul Walid, Hoiriyah, A'Ang Subiyakto, Betty Dewi Puspasari

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

At present, almost every country struggle with the concept of intelligent cities to implement city management. A few earlier studies have produced numerous models for the quality measurement of information system services. A few studies have previously measured the quality of service and quality of experience in smart city applications. However, little research remains to explore the Smart District model's quality of services, which is quite different from the general concept of smart cities. This research aims to assess service quality from the use of smart mobile regions or districts. The model and approach used are the Multidimensional Hierarchical Model (MHM), a development model of the previous model, such as SERVQUAL, a viral model for measuring information systems quality services SERVPERF. Two hundred and seventy-two interviewees successfully collected data collections using the online survey method, data processing using AMOS software 24.0. The research findings showed that the proposed variable in the MHM model represents a positive and essential link for measuring the quality of smart district services. This research contributes to understanding the efficient use of smart mobile regional applications. This research proves that governments and policy-makers pay more considerable attention to important issues that affect smart cellular service quality.

Original languageEnglish
Title of host publication2020 8th International Conference on Cyber and IT Service Management, CITSM 2020
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728177014
DOIs
Publication statusPublished - 23 Oct 2020
Event8th International Conference on Cyber and IT Service Management, CITSM 2020 - Virtual, Pangkal Pinang, Indonesia
Duration: 23 Oct 202024 Oct 2020

Publication series

Name2020 8th International Conference on Cyber and IT Service Management, CITSM 2020

Conference

Conference8th International Conference on Cyber and IT Service Management, CITSM 2020
Country/TerritoryIndonesia
CityVirtual, Pangkal Pinang
Period23/10/2024/10/20

Keywords

  • e-Service Quality
  • mobile-based application
  • Multidimensional Hierarchical Model
  • smart city
  • smart regency

Fingerprint

Dive into the research topics of 'Smart Regency E-Service Quality Analysis with Multidimensional Hierarchical Model (MHM) approach: An empirical study of Madura District'. Together they form a unique fingerprint.

Cite this