Small medium enterprises technology acceptance model: A conceptual review

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3 Citations (Scopus)


This study provides a critical review of the literature on the issues of Small Medium Enterprises (SMEs) technology acceptance model. In methodology, this paper used an in-depth literature review and conducts a meta-analysis to highlight the issues related to Information Technology (IT) application in the SMEs, based on problems and solutions view using technology acceptance model. The study finds that SMEs faces several issues regarding to the IT application. First is the issue of low e-commerce adoption and low benefit awareness of SMEs. Second is lack of experience and sufficient training, IT language and technology problems and no sophisticated IT systems in SMEs. Third is the issues of low commitment on IT implementation and low manager and staff readiness. Last, is the issue of high cost. Several solutions have been offered to answer the IT application in SMEs challenges. The paper adds to the literature on SMEs by enabling researchers and practitioners to understand the issues in IT application in SMEs and contributes towards enriching the knowledge in the IT in SMEs area. Abstract and keywords should be written in Times New Roman, font size 9 pt.

Original languageEnglish
Pages (from-to)689-699
Number of pages11
JournalInternational Journal of Business and Society
Publication statusPublished - 2018


  • Critical review
  • IT
  • SMEs
  • Technology acceptance model


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