Service Time of JKN Outpatients in Selected Hospitals of Jakarta

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Abstract

One of the dimensions of patient satisfaction is patient waiting time, which is influenced by several factors, including patient registration service time. The reliability of the registration officer and the computer device used influence the timing of patient registration services. The reliability of the registration officer and the speed of the computer used help to increase the speed of patient registration service time. This study aims to measure the time duration of registration service, the reliability of officers, and the speed of the computer used from several hospitals. Five hospitals in Jakarta and their surroundings were used as the object of research. Patient registration service time as well as the reliability of registration officer and the speed of the computer used was measured by observation. The measurement results were compared with those of hospital x that has already served JKN patients. The patient registration service time in five hospitals was 2-3 times longer than that in hospital x. The reason is that the officers in these five hospitals were not able to provide patient registration and the computers used were slower than those of hospital x. These five hospitals should increase the speed of registration services to reduce patient waiting time, thereby increasing patient satisfaction.
Original languageEnglish
Title of host publicationProceedings of The 3rd International Conference on Vocational Higher Education (ICVHE 2018)
PublisherAtlantis Press
Pages290-293
Number of pages4
Volume426
ISBN (Electronic)978-94-6252-947-2
DOIs
Publication statusPublished - 3 Apr 2020
Event3rd International Conference on Vocational Higher Education (ICVHE 2018): “Understanding Digital World. From Theory to Practices.” - Batam, Indonesia
Duration: 2 Aug 20184 Aug 2018

Publication series

NameAdvances in Social Science, Education and Humanities Research
PublisherAtlantis Press
Volume426
ISSN (Electronic)2352-5398

Conference

Conference3rd International Conference on Vocational Higher Education (ICVHE 2018)
Country/TerritoryIndonesia
CityBatam
Period2/08/184/08/18

Keywords

  • waiting time
  • service time

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